Senior User Research Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. POSITION DESCRIPTION: As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.   IN THIS ROLE, YOU’LL GET TO: * Lead research operations and panel management for beta programming * Work collaboratively across multiple teams to empower Okta staff to carry out impactful research * Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects * Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques * Develop internal activities that help cultivate Okta’s broader user research culture and community * Help teams access relevant knowledge through reviews of past research * Support cross-functional team members to analyze, share, and store their findings and insights * Grow your colleagues’ research skills and competencies through training workshops, presentations and documentation  * Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations * Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers * Ensure compliance with ethical research standards as well as privacy policies and regulations * Contribute to the continuing improvement of our research systems, such as our participant panel and research repository * Manage and maintain a database of existing and prospective research participants, proactively building out our panel of participants as needed * Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects * Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively QUALITIES THAT WOULD MAKE YOU A GREAT CANDIDATE FOR THIS ROLE: * 5+ years of experience working in research or operational programming roles * A holistic and collaborative approach to solving problems * Proactive approach to making research a team sport   * A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects * Experience building or managing beta and/or early release evaluation programs * Experience managing research panels and/or participant communities * Knowledge of best practices for leveraging AI tooling, such as Claude and Gemini, to improve efficiency and streamline processes * Knowledge of the practices and impacts of inclusive research and design approaches * Creativity in supporting challenging research recruitments  * Strong organizational and multitasking skills to manage multiple research programs simultaneously * Strategic thinking and the ability to align research operations initiatives with organizational goals * Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders * Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research) * Project management and/or operational expertise to ensure programs are sustainable, scalable and delivered within constraints * Comfortable with ambiguity and possess a desire to overcome obstacles * A curious mind, a quick learner with a bias for action, and an attention to detail * An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported EDUCATION Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience #LI-MM #LI-Hybrid P25191_3462485 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $118,000—$162,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job What You’ll Be Doing: * Planning, executing, and scaling app user acquisition campaigns on Meta (Facebook/Instagram), with performance across other paid social channels (TikTok, Snapchat) a plus * Monitoring and optimizing account structure, bidding models, and audience segmentation * Driving incremental growth through performance-focused campaign strategy and rapid experimentation * Collaborating with analytics, creative and social teams to boost paid acquisition * Generating insights from performance data and proactively identifying areas of opportunity * Staying up to date with industry trends, platform updates, and evolving privacy regulations * Producing regular performance reports and contributing to strategic discussions Must have: * 5+ years of performance marketing experience in app user acquisition, preferably in high-growth environments * Expert-level experience managing Meta Ads (Facebook/Instagram) campaigns at scale, ideally with additional experience in TikTok Ads or Snapchat * Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV * Strong analytical skills, including advanced Excel or Google Sheets capabilities * Solid understanding of app attribution and proficiency using MMP tools  * Proficiency using tools like Looker, Tableau or similar BI tools to analyze and visualize data * Strong communication and project management skills, with the ability to work cross-functionally * Upper-intermediate or advanced proficiency in English * Ability to conduct market research and competitors analysis Nice to have: * Experience with Google Ads and video networks  * Experience in web2app user acquisition * Experience in Health Tech, FinTech, or other regulated industries * Experience with automation tools and scripts for campaign management * Familiarity with GDPR, CCPA etc. Salary from What You’ll Be Doing: * Planning, executing, and scaling app user acquisition campaigns on Meta (Facebook/Instagram), with performance across other paid social channels (TikTok, Snapchat) a plus * Monitoring and optimizing account structure, bidding models, and audience segmentation * Driving incremental growth through performance-focused campaign strategy and rapid experimentation * Collaborating with analytics, creative and social teams to boost paid acquisition * Generating insights from performance data and proactively identifying areas of opportunity * Staying up to date with industry trends, platform updates, and evolving privacy regulations * Producing regular performance reports and contributing to strategic discussions Must have: * 5+ years of performance marketing experience in app user acquisition, preferably in high-growth environments * Expert-level experience managing Meta Ads (Facebook/Instagram) campaigns at scale, ideally with additional experience in TikTok Ads or Snapchat * Proven track record of optimizing campaigns for performance metrics such as ROAS, CPA, and LTV * Strong analytical skills, including advanced Excel or Google Sheets capabilities * Solid understanding of app attribution and proficiency using MMP tools  * Proficiency using tools like Looker, Tableau or similar BI tools to analyze and visualize data * Strong communication and project management skills, with the ability to work cross-functionally * Upper-intermediate or advanced proficiency in English * Ability to conduct market research and competitors analysis Nice to have: * Experience with Google Ads and video networks  * Experience in web2app user acquisition * Experience in Health Tech, FinTech, or other regulated industries * Experience with automation tools and scripts for campaign management * Familiarity with GDPR, CCPA etc. Salary range from €4500-€6000 based on experience  #LI-DL1 4500  #LI-DL1 How we work We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar. You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.  What you'll get We support impact with meaningful reward. Here’s what that looks like: * Competitive salary and annual reviews * Opportunity to participate in Flo’s performance incentive scheme * Paid holiday, sick leave, and female health leave * Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents * Accelerated professional growth through world-changing work and learning support * In-person collaboration and work in a hybrid model, with 3 days per week spent in the office * 5-week fully paid sabbatical at 5-year Floversary * Flo Premium for friends & family, plus more health, pension and wellbeing perks Diversity, equity and inclusion Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.