Technical Account Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We're looking for a strategic ABM leader to build and elevate Elastic's account-based marketing practice. This is a player-coach role - you're accountable for your team's collective results while architecting the center of excellence, governance, tooling, and enablement that scales ABM across the entire organization. You'll define what great ABM looks like at Elastic, develop the marketers who deliver it, and ensure the broader GTM org understands how to adopt ABM principles. WHAT YOU WILL BE DOING CENTER OF EXCELLENCE & GOVERNANCE * Define Elastic's ABM vision, playbooks, and maturity roadmap across 1:1, 1:few, and 1:many motions * Establish governance: account selection criteria, tier methodology, ICP scoring, and cross-functional working norms * Build and maintain the ABM knowledge hub - ensuring plays, findings, and procedures are detailed and accessible * Be responsible for the ABM tech stack - ensuring adoption, correct configuration, and significant return on investment LEADERSHIP & COACHING * Lead, mentor, and develop a team of ABM managers — owning their growth, performance, and everyday execution quality * Serve as Elastic's internal ABM evangelist — educating field marketing, sales, SDRs, and customer success on ABM principles and how to adopt them * Represent ABM at the leadership level, supporting integrated planning and delivering executive readouts on performance and roadmap METRICS & ACCOUNTABILITY * Lead the ABM team's results: account engagement, pipeline influence/originated, buying group expansion, deal velocity, and revenue contribution. * Define the measurement framework and own how we communicate ABM impact to the business. * Work with marketing operations teams to build executive-ready dashboards and optimize based on performance data. WHAT YOU BRING * 8+ years in B2B marketing in a fast-paced enterprise software environment * Consistent track record building ABM frameworks, playbooks, or centers of excellence that elevated practice across an organization * Strong people leadership skills — you encourage, develop, and hold accountable a distributed team * Deep expertise with ABM platforms (Demandbase, 6sense, Userled, etc.) and the broader martech stack * Excellent executive communication — you translate ABM strategy into business outcomes for CMOs, CROs, and sales leaders * Experience marketing sophisticated enterprise technology — cloud, security, AI/ML, observability, or search — to technical and business buyers BONUS POINTS * ABM certification (e.g. ITSMA or equivalent)   Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  The typical starting salary range for new hires in this role is listed below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $98,200—$148,200 CAD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog [https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/]. Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.  We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. Job Overview: Legal and Compliance manages all legal and regulatory matters, including privacy, contracts, corporate governance, compliance, employment law, intellectual property, government relations, and claims, while supporting Coursera's and Udemy's platforms and partnerships. The Privacy Program Manager is responsible for operationalizing and scaling the company's global privacy program across products, platforms, and business functions. Working closely with Legal, Security, Engineering, Product, Marketing, and other cross-functional partners, this role translates privacy and data protection requirements into scalable operational processes, governance, and technical controls that embed privacy by design across the organization. The role owns core privacy operations, including privacy impact assessments, records of processing activities, vendor privacy reviews, and data subject rights requests, while driving automation, self-service capabilities, and continuous improvement to enable the business to meet privacy obligations efficiently at scale.   Responsibilities: * Lead and continuously improve core privacy program operations, including privacy impact assessments (DPIAs), records of processing activities (ROPAs), vendor privacy reviews, and privacy compliance workflows, using privacy management tools and workflow automation where appropriate. * Design, implement, and manage scalable processes for data subject rights requests and general privacy inquiries, partnering with Engineering and Support teams to improve efficiency while meeting regulatory deadlines. * Partner with Product, Engineering, Security, Legal, Marketing, Procurement, and other stakeholders to conduct privacy reviews for new products, features, vendors, and business initiatives, embedding privacy by design into business processes. * Develop and maintain privacy policies, standards, operational guidance, training, records, and self-service resources that enable teams to manage routine privacy obligations independently, with clear escalation paths where appropriate. * Monitor changes in global privacy laws and regulations, translating legal requirements into practical operational processes, controls, and guidance. * Define and report on privacy program metrics, identify opportunities to improve operational efficiency, and support initiatives related to incident response, data retention, cross-border data transfers, and broader privacy governance.   Qualifications: * 5+ years of experience in privacy, data protection, compliance, or a related program management function. * Demonstrated experience supporting a privacy program subject to the General Data Protection Regulation (GDPR) and one or more U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA), within a multinational or complex organization. * Demonstrated experience translating privacy and data protection requirements, including GDPR and CCPA, into operational processes, policies, controls, guidance, or technical requirements in partnership with Legal, Engineering, Product, and Security teams. * Experience conducting operational privacy activities, including DPIAs,  maintaining ROPAs,  managing data subject rights requests, vendor privacy reviews, privacy due diligence, and privacy contract reviews. * Experience implementing, administering, or optimizing a privacy management platform (such as OneTrust, TrustArc, or a comparable solution) to support privacy operations, workflow automation, and program governance. * Bachelor's degree (or equivalent practical experience) and a Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), Certified Information Privacy Technologist (CIPT), or equivalent privacy certification.   Nice to haves: * Experience working in a technology, software-as-a-service (SaaS), or online education environment. * Experience supporting privacy programs for artificial intelligence (AI) or machine learning products. * Experience supporting compliance with additional global privacy laws, including APAC and Latin American privacy frameworks. * Experience defining and reporting operational metrics, KPIs, or dashboards for privacy programs. * Law degree or equivalent legal training.   Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring base salary range for this role in Canada is CAD 78,400 to CAD 98,000. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits. KEEP LEARNING If this opportunity interests you, you might like these courses on Coursera: Privacy Law and Data Protection [https://www.coursera.org/learn/privacy-law-data-protection?utm_source=chatgpt.com]  Data Privacy, Security, Governance, Risk, and Compliance [https://www.coursera.org/learn/data-privacy-security-governance-risk-and-compliance]    For more information about how Coursera collects and uses your personal information, please see our Global Applicant Privacy Notice [https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf]. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. [https://forms.gle/Mb8UktwuaJAukb3H7] Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.