IT Operations Engineer (L2) – Warehouse Operations

Description iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations to join our Team Markham/Vaughan, Ontario! We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment. Additional hands-on duties include hardware replacement, system installation, and ticket resolution. This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, they will be based at the new warehouse full-time. Responsibilities: Install and configure Windows operating systems, office software, and standard applications. Support desktops, laptops, monitors, printers, scanners, and peripherals. Troubleshoot basic hardware, software, and connectivity issues. Support barcode scanners, PDA devices, handheld terminals, and label printers. Handle printer maintenance, paper jams, toner replacement, and label printing issues. Configure basic network settings including IP, Wi-Fi, and printer connectivity. Prepare and deploy IT equipment for new users and warehouse operations. Respond to IT tickets and provide onsite support within SLA requirements. Maintain IT asset inventory and basic documentation. Escalate complex issues to L2 engineers when necessary. Qualifications: One+ year of IT support experience. Basic knowledge of Windows OS, computer hardware, printers, and handheld devices. Familiar with basic networking concepts and troubleshooting. Experience with ticketing systems and onsite user support. Strong customer service and communication skills. Preferred Qualifications: Experience in warehouse, logistics, retail, or manufacturing environments. Experience supporting Zebra or Honeywell handheld devices. Experience with label printing systems. Basic knowledge of Intune or MDM tools. Pay rate: $20–$32/hour CAD iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at https://www.isoftstoneinc.com . iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. #LI-DNI

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.   Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice), Singapore & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.   You can find below an interesting link about who we are and what we do : Insights about Outsight   Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience.  We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.     Position Overview :   Outsight operates a Hybrid SaaS architecture and is shifting its operational focus from infrastructure-heavy systems support to application-level support. In this role, you maintain the daily stability of live customer deployments. You will isolate software incidents, parse application logs, and escalate verified product defects to the L2 Customer Engineering team. This position requires participating in a scheduled night and weekend on-call rotation.   What will be your responsibilities?    Operational Handover: Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from Field Application Engineers (FAEs). Technical Triaging: Triage incoming tickets, reproduce application defects in test environments, and escalate unresolved software issues to L2 engineering with targeted log data. Production Operations: Execute scheduled configuration changes, system health audits, and remote software updates on live production environments. Documentation: Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows. Root Cause Analysis (RCA): Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.   What are the requirements for the role?    Experience: 3+ years supporting live production software environments within technical support, system administration, deployment engineering, or site reliability engineering (SRE). Linux Skills: Direct experience with Linux/Unix command-line navigation, system administration utilities, log parsing, and remote diagnostics. Infrastructure & Networking: Experience navigating hybrid environments combining physical hardware, TCP/IP networking (DNS, VPNs, firewalls, VLANs), and cloud services. Incident Communication: Experience providing technical timelines and status updates to internal stakeholders during critical incidents. Languages: Professional fluency in English. French language proficiency is an asset. Flexibility: Availability to participate in a scheduled night and weekend on-call rotation. Preferred Qualifications: Hands-on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus. Background in IoT, edge computing, or computer vision environments.   Why join us?   Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows. As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents. Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics. Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.