Principal Analyst Relations Manager

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT ROCKET TRAVEL BY AGODA Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms.  We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth.  We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.  Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.  Get to Know our Team:  The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.  The Opportunity: We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North America Region. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships. You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.   In this Role, you’ll get to: * Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success. * Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities. * Lead and influence cross-functional initiatives that support business transformation and organizational growth. * Anticipate business needs and implement proactive, scalable HR solutions that add long-term value. * Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends). * Lead talent identification, development, and succession planning to build a strong leadership pipeline. * Support organizational design, workforce planning, and change management to keep Agoda agile and competitive. * Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement. * Manage, in partnership with People Centre of Expertise, employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters. * Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws. * Drive learning and development initiatives to build skills and support career growth. * Mentor and coach HR colleagues and business leaders, building people leadership capability across the region. * Champion a culture of feedback, continuous learning, and high performance. * Ensure strong governance, compliance, and risk management in all people practices. This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.  What You’ll Need to Succeed: * Bachelor’s Degree in Human Resources or a related field is required. * 8–10 years of progressive HR experience, including 3–5 years in a senior HRBP/HR leadership role, and a minimum of 5 years operating across North America (United States, Canada, LATAM) with demonstrated familiarity with federal, state/provincial labour laws, cross‑border employment practices, and compliance obligations. * Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment. * Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset. * Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams. * Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design. * Experience in workforce planning, organisational agility, and leading large-scale change/transformation initiatives across multiple markets. * Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels. * Ability to cope well with ambiguity and change. * Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information.   It’s Great if You Have:  * Curiosity, ready to challenge current practices and perspectives. * Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best. * Great sense of ownership and reliability. * Multicultural or International Experience. * Humility, flexibility, good interpersonal skills. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. The range for  the Chicago area is 141,000-166,000.   E-Verify Program Participant We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S. For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin Role Summary We are seeking a highly analytical and detail-oriented Business Operations Data Analyst to join our team. The ideal candidate will be responsible for supporting FY planning, territory segmentation, and quota setting within our Renewals and BDR organizations as well as collecting, processing, and performing analyses on large datasets to support strategic decision-making.  Will also be engaged in forecasting, bookings, historical trending, and modeling. You will work to identify trends, provide insights, and help drive data-informed decisions.  Will need to automate and streamline processes and data sets, create single sources of truth, and work cross-organizationally.  Role Responsibilities Collect, clean, and validate data from various sources to ensure accuracy and completeness * Develop and maintain dashboards, reports, and visualizations using tools such as Excel, G-Sheets, Power BI, Tableau, Python, SQL, Designer and more * Analyze data to identify trends, patterns, and outliers, and present actionable insights to stakeholders.  Prepare executive level decks and representations of analysis for QBRs, planning, and ad hoc needs * Work with stakeholders to define key performance indicators (KPIs) and track performance over time * Create and maintain documentation for data processes and data dictionaries * Collaborate with IT, RevOps, Marketing, CS, and Sales to improve data quality and data infrastructure * Support ad-hoc data requests and provide timely reporting as needed Role Requirements * Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, or a related field * 6+ years of experience in a data analysis or related role * Proficiency in Big Query, SQL, Designer, SFDC, and Tableau and at least two data analysis tools (e.g., Excel, Python, R) * Experience with data visualization tools (e.g., Tableau, Power BI, Looker) * Strong analytical and problem-solving skills * Communication skills, both written and verbal Preferred: * Knowledge and expertise in Renewals and Inside Sales business mechanics, metrics, and processes * Knowledge of A/B testing, predictive modeling, or machine learning basics * Familiarity with CRM or ERP systems (e.g., Salesforce, SAP)   What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.