1st Level Support Customer Care (m/w/d)

ob Reporting Relationships             Supervised by:            Community Office Manager             Supervises:                  None  Basic Qualifications Education/Training:  A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification. Skill(s):  Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills. Experience:  A minimum of two (2) years’ customer service experience in related positions normally required.,. General Responsibilities Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including: Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal. Essential Duties 1.    Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative: a.    Greets and serves customers in a friendly and courteous manner. b.    Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel. c.    Accepts and processes deposits of various account types. d.    Cashes checks within approved authority and operating policy. e.    Sells Cashiers Checks. f.    Recommends and demonstrates account service technology to enhance customer experience. g.    Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash. h.    Processes loan payments, and other related payments. i.    Processes night deposits and mail deposits. j.    Maintains branch cash vault. k.    Maintains an approved level of cash; turns in excess and mutilated cash. l.    Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis. m.    Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc. n.    Processes daily work on Branch Capture for transmission to corporate office. o.    Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed. 2.    Refers customers requiring loan or deposit account servicing, inquiries about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist. 3.    Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. 4.    Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place. 5.    Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 6.    Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. 7.    Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy. 8.    Provides technical guidance and training to other Customer Service Representatives.   Ancillary Duties 1.    May be required, on occasion, to provide safe deposit box services to customers. 2.    May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc. 3.    May be required to balance and/or service ATM machines. 4.    May be required to verify coin for vault cash control purposes. 5.    Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location         Various locations as assigned. Equipment/Machines 1.  Telephone 2.    Calculator 3.    Copy machine 4.    Fax machine 5.    PC/Computer keyboard 6.    Printer 7.    Currency/Coin machines 8.    Branch Capture equipment 9.    Cash Advance equipment 10.    ATM machines 11.    Sorter 12.    Currency verifier 13.    Combination lock 14.    Check cutter 15.    Office doors & security equipment   Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked.  After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee’s sick time accrual.  Sick time will begin accruing effective on the employees first year anniversary up to 120 days.  At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit. Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment. 12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment.  Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.   This position is an hourly position eligible for overtime.   Hourly Range Minimum: $15.00 Maximum: $22.12

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 20 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure! Role Overview: We are looking for a passionate, enthusiastic, and professional salesperson who is truly excited by the future of technology. As a Senior Business Development Manager you will work within the Sales function to build strong relationships with new prospects within the IoT Sector. You will be working to discover and onboard new accounts that will deliver long-term, high revenue business to Wireless Logic and ultimately achieve a set of realistic quarterly targets. Once the new client has been onboarded and delivered the expected revenue, you will need to co-ordinate a clear and meaningful handover to our Account Development team. As a Senior member of the team, you will be expected to operate with a reasonable level of autonomy. This position will allow you to continue growing your skills in the world of sales with regular training, whilst being encouraged to develop a career path with our Learning & Development team. In line with Wireless Logic’s fast-paced growth, we require a confident and high performing individual who is willing to learn about the industry and fully commit themselves to the world of IoT. We understand that this may be daunting, however with a structured induction plan and a wealth of knowledge surrounding you, we can assure you that you will be in safe hands. Experience within the world of IoT or a proven track record in acquiring new business in a Business-to-Business (B2B) environment is compulsory. Your Daily Quest:🌎 * Working within your focus market to identify key players, what the requirements are and how Wireless Logic can target this market more effectively as a result * Actively working to create new appointments through a multi-touch sales strategy * Attending customer appointments to establish rewarding relationships * Helping prospective customers solve their business problems through excellent consultation and delivering high quality, professional proposals in the appropriate format * Build, maintain and manage a high performing blended sales pipeline * Collaborate with Marketing to host or assist on events, webinars or being creative to attract prospects * Working towards consistently achieving your quarterly goals and objectives * Effectively communicate between departments to meet customer requirements and manage their expectations * Continuously demonstrating a desire to improve your level of understanding of the business The Secret Sauce:🍨 * Minimum of 7 years’ business development experience using a consultative sales process * Minimum of 7 years demonstrable experience of solutions-based selling * Experience in IoT Connectivity sales * Successful track record within a similar or adjacent industry * Natural ability to build rapport to achieve engagement from a wide variety of people * Commercially confident to discuss complex topics with high-level decision makers * Strong objection handling, negotiation and closing skills * Excellent written, face to face and phone communication skills * An ability to influence decision-makers * Work effectively and collaboratively in a team * Efficient time management * Clear Communication * Resilience Why Come Work With Us?👋 Here’s why we’re confident you’ll love being part of our team: * 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated. * 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role. * ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family. Ok, I'm Interested, What’s Next?🙌 Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.  We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.  Overview of interview process at Wireless Logic: * Tele Interview – Meet the people team😊 * 1st Interview (Virtual) - Meet your manager 😀 * 2nd Stage - Meet your peers😁 * Final Stage - Meet our leadership🙂 If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.