The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and

providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the

technical development of our Legacy Lawyers.

The auditor will do that by undertaking audits within the unit in order to:

Assess file handling performance against, and in line with, internal technical standards.
Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop

their technical skills.

Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
Identify and assess areas of financial leakage or other risks for the business
Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial

actions arising from your audit

Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams

and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of

the team and/or remedial action required

Contribute to the continual development and improvement of Legacy’s technical performance levels by
Identifying common trends within audit findings
Recommending and where appropriate contributing to training and upskilling of individuals
Providing constructive feedback and mentoring to individuals or teams
Identifying quality issues and providing technical input into the incident reporting process

Roll

NIHL Auditor – Military Deafness

Kategori

Other

Plats

Bolton

Publicerad

18 juli

Sista ansökningsdag

17 augusti

Källa

Arbetsförmedlingen

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Sista ansökan: 17 aug.Publicerad: 18 juli

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Sista ansökan: 17 aug.Publicerad: 18 juli