Principal Product Manager Claims (w/m/d/x)

This hybrid role is based in Dublin, Ireland (Full relocation provided). Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms.  A day in the life (Responsibilities) * Develop and drive an architectural vision to support the ambitious goals for agents and agent development * Be an active participant and an authoritative technical voice in FinTech product strategy discussions * Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production * Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole * Evolve an ever more efficient way of working through agents and spread it across Toast * Work directly with the product manager for the Team Agent space, collaborating to drive vision * Be hands on and actively participate in development on the Team Agent * Mentor and develop technical leadership across Team, and Fintech What you'll need to thrive (Requirements) * 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems * 10+ years experience building and operating SaaS products, ideally AWS hosted * 1+ years experience using the latest in coding agents  * A strong desire to lean all in on agentic development practices * Passion for building autonomous agents * Demonstrated ability to drive technical architecture for a company or highly scalable line of products * A desire to work not only with technologists but also product owners and business leaders * Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load * Ability and desire to communicate and influence at the executive level What will help you stand out (Nonessential Skills/Nice to Haves) * Experience designing agentic products * Experience building systems that leverage LLMs and other ML models * Experience with enterprise integration using Apache Camel * Experience architecting event-driven distributed systems using Apache Pulsar * Experience defining test, build and deploy strategies * Solid understanding of workforce management * Solid understanding of restaurant operations #LI-HYBRID #BI-Hybrid   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

HALLO! Our goal at Data4Life is to make the world a healthier place. Our Product and Project Management team makes sure we move toward that goal with focus, rigor and speed -translating research ambition into software that generates real impact in healthcare, in Germany and beyond. We're looking for a Senior Project Manager to lead the projects of our Impact Program - Data4Life's flagship partnership initiative for advancing real-world evidence generation across healthcare. The Impact Program runs in successive calls: individual partnerships with early-career researchers, solutions partnerships co-developing in therapeutic areas like oncology, neurology, and cardiovascular disease, and data partnerships building federated multi-site networks. The first call, Collect for Impact, currently funds projects across the globe -spanning topics like post-stroke rehabilitation and multi-wearable research. The second and third calls are in active preparation. In this role, you'll do more than shepherd these projects. As a tech company, Data4Life contributes through software development -and every Impact Program project is an applied research instance that should sharpen our platforms: Data2Evidence, our RWE platform built on the OMOP Common Data Model, and D4L Collect, our sensor data collection platform for digital health studies. You'll work closely with our Scientific Evidence Group on protocol refinement, analysis, and manuscripts; with engineering and product on platform development; and with our partners and the Hasso Plattner Foundation on program-level reporting. This is a full-time position based in Potsdam / Berlin. You'll report to the Head of Product and Project Management and partner across software engineering, scientific evidence, design, legal, and business development teams, as well as with international partners spanning academic medical centers, public health systems, and foundations. DEINE ZUKÜNFTIGE ROLLE * Lead the end-to-end delivery of the Impact Program portfolio, from call design coordination and applicant selection through project kickoff, execution, and dissemination, across the program's three streams (individual, solutions, and data partnerships). * Drive cross-functional delivery for each funded project across software engineering, design, the Scientific Evidence Group, and our partners -aligning Scrum and Kanban delivery cadences with the milestone-driven timelines typical of clinical and academic research programs. * Translate what each Impact Program project teaches us back into platform evolution. Surface concrete signals into the Data2Evidence and D4L Collect roadmaps -new sensors, new languages, new data integrations, new validation needs- such that our platforms strengthen through the program's work. * Partner with awardees as collaborators and mentees. Help early-career researchers and senior investigators refine study protocols, scope feasible analyses, navigate Data4Life's infrastructure, and ship publications and open datasets that strengthen their careers and our visibility. * Coordinate with the Scientific Evidence Group on protocol refinement, analysis feedback, and manuscript contributions -bringing rigor and pace to the scientific deliverables without becoming the bottleneck. * Own the program's operating model within Data4Life: planning, risk and dependency tracking, decision and assumptions logs, and reporting cadences for leadership, the Hasso Plattner Foundation, and external partners. * Communicate progress as impact -turning scientific and engineering milestones into stories that resonate with funders, clinicians, the research community, and the public. * Help mature the Impact Program across successive calls. Each call sharpens selection criteria, the support model, and what the program delivers for awardees and for Data4Life's mission. WAS DU FÜR DEINEN ERFOLG BRAUCHST * 4+ years of project or program management experience, with at least 2 of those years managing scientific, research, or academic projects. * Hands-on experience coordinating projects in a software development context, comfortable with software delivery cadences, technical scoping conversations, and how product and engineering decisions affect a research project's success. * Demonstrated experience working with academic researchers, principal investigators, and early-career scientists, including navigation of IRB/ethics approval processes, study protocol refinement, and the rhythms of academic timelines. * Experience managing projects across time zones, cultures, and organization types (academic medical centers, public health systems, foundations, NGOs, industry partners). * Working knowledge of managing sensitive patient and research data under GDPR; familiarity with HIPAA where relevant. * Scientific literacy in health-adjacent domains: enough to engage substantively with study protocols, statistical analysis plans, and manuscript outlines, even when you're not the primary author. * Familiarity with open science practices: FAIR data principles, open-access publication, public code and data repositories (e.g., Zenodo, GitHub), and reproducibility-aware analysis workflows. * Mastery of Scrum or Kanban, with the flexibility to interface with the milestone-driven, often waterfall-flavored timelines common in clinical and academic research. * Strong leadership and mentoring skills in a multidisciplinary, multi-stakeholder research environment. * A Bachelor's degree in Life Sciences, Public Health, Biomedical Engineering, Health Informatics, Computer Science, or a related field, or equivalent professional experience managing complex research or software projects. * Languages: You're fluent in English. German at B2 level is a plus; a third language is a plus. Nice to have: * A Master's degree, PhD, or MD in a relevant field; or a PMP, Certified Scrum Master (CSM), or related project management certification. * Working understanding of real-world evidence concepts and standards, the OMOP Common Data Model and OHDSI tooling, HL7 FHIR, and CDISC. * Prior experience running a grants program, research network, or foundation-funded research portfolio. * Personal scientific output (publications, datasets, conference contributions) demonstrating scientific maturity. DAS ERWARTET DICH BEI UNS * High level of personal responsibility and creative freedom * Work on socially impactful projects in the healthcare sector * Collaboration with leading partners from research, technology, and healthcare * A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore) * Flexible working models with the option to work from home * Permanent employment contract with 30 days of vacation * Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket GUT ZU WISSEN * We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team. * If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible. * Please enclose your complete documents (CV, Github Account, Work sample) with your application. * For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office.