Patient Success & Care Manager (m/w/d)

HALLO! Our goal at Data4Life is to make the world a healthier place. Our Product and Project Management team makes sure we move toward that goal with focus, rigor and speed -translating research ambition into software that generates real impact in healthcare, in Germany and beyond. We're looking for a Senior Project Manager to lead the projects of our Impact Program - Data4Life's flagship partnership initiative for advancing real-world evidence generation across healthcare. The Impact Program runs in successive calls: individual partnerships with early-career researchers, solutions partnerships co-developing in therapeutic areas like oncology, neurology, and cardiovascular disease, and data partnerships building federated multi-site networks. The first call, Collect for Impact, currently funds projects across the globe -spanning topics like post-stroke rehabilitation and multi-wearable research. The second and third calls are in active preparation. In this role, you'll do more than shepherd these projects. As a tech company, Data4Life contributes through software development -and every Impact Program project is an applied research instance that should sharpen our platforms: Data2Evidence, our RWE platform built on the OMOP Common Data Model, and D4L Collect, our sensor data collection platform for digital health studies. You'll work closely with our Scientific Evidence Group on protocol refinement, analysis, and manuscripts; with engineering and product on platform development; and with our partners and the Hasso Plattner Foundation on program-level reporting. This is a full-time position based in Potsdam / Berlin. You'll report to the Head of Product and Project Management and partner across software engineering, scientific evidence, design, legal, and business development teams, as well as with international partners spanning academic medical centers, public health systems, and foundations. DEINE ZUKÜNFTIGE ROLLE * Lead the end-to-end delivery of the Impact Program portfolio, from call design coordination and applicant selection through project kickoff, execution, and dissemination, across the program's three streams (individual, solutions, and data partnerships). * Drive cross-functional delivery for each funded project across software engineering, design, the Scientific Evidence Group, and our partners -aligning Scrum and Kanban delivery cadences with the milestone-driven timelines typical of clinical and academic research programs. * Translate what each Impact Program project teaches us back into platform evolution. Surface concrete signals into the Data2Evidence and D4L Collect roadmaps -new sensors, new languages, new data integrations, new validation needs- such that our platforms strengthen through the program's work. * Partner with awardees as collaborators and mentees. Help early-career researchers and senior investigators refine study protocols, scope feasible analyses, navigate Data4Life's infrastructure, and ship publications and open datasets that strengthen their careers and our visibility. * Coordinate with the Scientific Evidence Group on protocol refinement, analysis feedback, and manuscript contributions -bringing rigor and pace to the scientific deliverables without becoming the bottleneck. * Own the program's operating model within Data4Life: planning, risk and dependency tracking, decision and assumptions logs, and reporting cadences for leadership, the Hasso Plattner Foundation, and external partners. * Communicate progress as impact -turning scientific and engineering milestones into stories that resonate with funders, clinicians, the research community, and the public. * Help mature the Impact Program across successive calls. Each call sharpens selection criteria, the support model, and what the program delivers for awardees and for Data4Life's mission. WAS DU FÜR DEINEN ERFOLG BRAUCHST * 4+ years of project or program management experience, with at least 2 of those years managing scientific, research, or academic projects. * Hands-on experience coordinating projects in a software development context, comfortable with software delivery cadences, technical scoping conversations, and how product and engineering decisions affect a research project's success. * Demonstrated experience working with academic researchers, principal investigators, and early-career scientists, including navigation of IRB/ethics approval processes, study protocol refinement, and the rhythms of academic timelines. * Experience managing projects across time zones, cultures, and organization types (academic medical centers, public health systems, foundations, NGOs, industry partners). * Working knowledge of managing sensitive patient and research data under GDPR; familiarity with HIPAA where relevant. * Scientific literacy in health-adjacent domains: enough to engage substantively with study protocols, statistical analysis plans, and manuscript outlines, even when you're not the primary author. * Familiarity with open science practices: FAIR data principles, open-access publication, public code and data repositories (e.g., Zenodo, GitHub), and reproducibility-aware analysis workflows. * Mastery of Scrum or Kanban, with the flexibility to interface with the milestone-driven, often waterfall-flavored timelines common in clinical and academic research. * Strong leadership and mentoring skills in a multidisciplinary, multi-stakeholder research environment. * A Bachelor's degree in Life Sciences, Public Health, Biomedical Engineering, Health Informatics, Computer Science, or a related field, or equivalent professional experience managing complex research or software projects. * Languages: You're fluent in English. German at B2 level is a plus; a third language is a plus. Nice to have: * A Master's degree, PhD, or MD in a relevant field; or a PMP, Certified Scrum Master (CSM), or related project management certification. * Working understanding of real-world evidence concepts and standards, the OMOP Common Data Model and OHDSI tooling, HL7 FHIR, and CDISC. * Prior experience running a grants program, research network, or foundation-funded research portfolio. * Personal scientific output (publications, datasets, conference contributions) demonstrating scientific maturity. DAS ERWARTET DICH BEI UNS * High level of personal responsibility and creative freedom * Work on socially impactful projects in the healthcare sector * Collaboration with leading partners from research, technology, and healthcare * A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore) * Flexible working models with the option to work from home * Permanent employment contract with 30 days of vacation * Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket GUT ZU WISSEN * We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team. * If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible. * Please enclose your complete documents (CV, Github Account, Work sample) with your application. * For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office.

WHY THIS ROLE As our Director of Site Reliability Engineering, reporting to our VP of Platform Engineering, you'll own the core infrastructure layers that everything at Doctolib runs on: cloud infrastructure, database operations, network infrastructure, and observability. You will also lead the Doctolib Operations Center (DOC) and drive a decisive shift from reactive operations to a proactive, world-class reliability culture. This is a rare opportunity to shape the infrastructure backbone of Europe's leading healthtech company, at a moment when Doctolib is actively expanding multi-cloud capabilities, scaling to new countries, and building the reliability culture that will define the next decade of healthcare innovation. Why this is an extraordinary challenge * Real stakes, every day. When Doctolib is down, consultations don't happen, diagnoses are delayed, care journeys are interrupted. The infrastructure you build is a direct lever on patient outcomes — in a world where 8 of the top 10 causes of death in Europe are preventable. * A once-in-a-generation platform transition. Multi-cloud, monolith modularisation, international expansion — all happening simultaneously. You won't inherit a finished platform. You'll define what it becomes. * Reliability as the competitive moat. As we scale AI health companions, automate clinical workflows, and launch across Europe, the speed and resilience of the platform directly determines how fast 700+ engineers can ship innovations that change healthcare. * A cultural build, not just a technical one. The incident response culture, observability standards, and operational ownership model you establish here will shape how Doctolib engineers work for years to come. WHAT YOU'LL DO * Build and run a world-class SRE org of 25+ engineers across Cloud Infrastructure, Database & Storage, Network Infrastructure, Observability Tooling, and the Doctolib Operations Center * Own the infrastructure strategy and roadmap — cloud, database, network, observability — and deliver against company OKRs * Lead the Doctolib Operations Center: set incident response standards, drive MTTR reduction, embed blameless post-mortem culture across engineering * Architect and execute our multi-cloud strategy — reducing vendor lock-in, cutting migration costs, and enabling international expansion * Own network infrastructure at scale: load balancing, CDN/WAF, VPCs, peering, zero-trust networking across a high-traffic, multi-country platform * Drive observability as a product — give 700+ engineers true visibility into system health and turn observability maturity into an operational excellence lever * Lead from the front as a senior technical voice in the Platform org and broader Tech leadership team WHO YOU ARE * 12+ years in software engineering, including 5+ years leading managers and running infrastructure or SRE organisations at scale * Track record of taking SRE practices from reactive to proactive — with measurable reductions in incidents and MTTR * Strong multi-cloud and network infrastructure experience: load balancing, CDN/WAF, VPCs, peering, at high-traffic scale * Deep database operations background: large-scale transactional systems (PostgreSQL, Aurora), streaming/CDC (Kafka), data layer FinOps * Experience building observability platforms that give teams genuine visibility — metrics, logs, traces, alerting * Sharp process thinking: SLOs, error budgets, incident management, blameless post-mortems * Outcome-driven: you track reliability, cost efficiency, and engineering velocity as business metrics, not just technical ones * Strong communicator and influencer at executive level — equally credible with senior engineers and business stakeholders * Builder of high-performing, people-first engineering cultures * Fluent in English; comfortable in fast-paced, international environments * You recognise yourself in our playbook values Bonus Points If You Have… * Experience in healthcare, regulated, or high-compliance industries (HDS, ISO 27001, SOC2, GDPR, data sovereignty) * Familiarity with our stack: Ruby on Rails, Node.js, Go, Python, React, AWS, GCP, Kubernetes, PostgreSQL, Datadog, GitHub Actions * French language proficiency * Experience with AI-augmented infrastructure tooling or ML platform operations * M&A or post-acquisition infrastructure integration experience WHAT WE OFFER * A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib * 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) * Work from abroad for up to 10 days per year thanks to our flexibility days policy * Company health insurance with great supplementary benefits through our partner Allianz * Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period) * Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth * The Doctolib Parent Care program, which includes one month additional parental leave and much more * Free mental health and coaching services through our partner Moka.care * Subsidized sports membership through our partner Urban Sports Club * A flexible workplace policy offering both hybrid and office-based mode * Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit * For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support   If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles!   At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.   #LI-DB1