Operations Strategy Manager (Germany) - m/f/d

YOUR MISSION AT VOI As Head of Fleet Management (Germany), you will report directly to the General Manager - Germany, and oversee the full Fleet Management organisation ensuring our fleet is well-maintained and available across Germany. In this role you will own the strategy and budget, and oversee the day-to-day operations that work continuously to maximise efficiency, vehicle utilisation, and sustainability, at the lowest possible cost. This will include: * Strategy & Planning: Working closely with the General Manager to develop the long-term fleet management strategy, budget, and setting a plan for each specific city. * Operational Excellence: Continuously optimising operational workflows and costs, monitoring KPIs and driving immediate corrective action with your team when needed. * Workforce Management: Driving demand-driven capacity planning and recruiting the right talent to ensure staffing and fleet availability meet operational SLAs at the lowest cost. * Physical Asset Management: Owning and optimising vehicles, facilities, and operational equipment - maximising utilisation and lifespan to keep the fleet moving and revenue flowing. * Health & Safety: Ensuring a safe working environment across all facilities and field operations, working closely with the central Operations team to uphold compliance with health and safety guidelines and regulations. * Cross-functional collaboration: Collaborating with the regional Operations and Market Development teams, the wider Fleet Management organisation, and other functional leaders to achieve common goals. * Leadership: Fostering a collaborative, high-performance culture by setting clear goals, developing your team, and contributing insights to global operations discussions to drive cross-market alignment. WHAT YOU NEED TO EMBARK We are looking for an experienced operational leader who combines a hands-on approach with strategic thinking and data-driven problem solving, the ability to build strong relationships across the business, and develop and empower leaders around you. In addition to this, we believe the right person has: * 6+ years of experience in an operational leadership role (mobility, logistics or a related field), with a proven track record of managing large, distributed teams across multiple cities or regions. * Bachelor’s degree in operations, engineering, business or similar. * Solid experience owning budgeting, forecasting and operational cost performance. * Demonstrated ability to drive complex, cross‑functional initiatives and influence senior stakeholders. * Strong understanding of operational models, including 3PL set‑ups and workforce management. * Experience building, coaching and developing high‑performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. * Full professional proficiency in English and German. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get "skin in the game" through our employee stock options program and play a key role in driving continued success in Germany - Europe's biggest market. * Be part of a supportive, motivated and fun team working together towards a shared mission. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Location: Come and join us in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride? Join us in building the operational backbone of our German market! As an instrumental part of our team, this role is designed to spearhead operational advancements through the power of data-driven insights and local intelligence. Your mission? Uncover untapped opportunities, streamline our processes for peak efficiency, and orchestrate seamless roll-outs of improvements. Embrace the leadership mantle by driving impactful projects and steering product feature enhancements. ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: * Work on the forefront of day-to-day operations and translate real-world feedback from drivers and fleet partners into business cases that drive product and process innovation. * Design and implement end-to-end strategies (e.g. allocation, incentive programs, communication) to optimize passenger and driver experience, using data to identify and solve systemic bottlenecks. * Own large-scale projects from conception to post-launch evaluation, such as fleet type launches or marketplace feature configurations to ensure we maintain a competitive edge in the German market. * Coordinate the launch of new cities and the introduction of new mobility segments in line with the expansion roadmap to scale Freenow’s footprint and diversify the service offering across the country. * Identify, negotiate, and scale relationships with major fleet owners and cooperatives to provide a stable, professional supply base. * Manage the development and continuous improvement of operational processes and tools, ensuring they are scalable and aligned with our growth targets. * Lead local operations forums and manage a complex matrix of central stakeholders to negotiate priorities and secure buy-in for high-impact operational changes. Our tools: GSuite, Tableau, Metabase ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * 5+ years in a high-growth startup or fast-paced operations environment, track record of owning operational workstreams and delivering market-level results (Preferred familiarity with ride-hailing or app-based delivery services). * Proven capability to take full ownership of complex initiatives, effectively aligning diverse stakeholder groups to drive consensus and deliver permanent solutions. * Ability to navigate large datasets and extract actionable insights that steer operational strategy and drive meaningful business improvements. * Understanding of marketplace unit economics and the ability to balance growth with profitability. * Exceptional structured work approach with experience in designing and auditing operational frameworks to ensure quality and scalability. * Excellent verbal and written communication skills in both German (C1) and English, with the professional maturity to handle internal and external negotiations. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?