(Junior) Product Manager - Growth Platform

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale. WHO WE WANT Experienced engineering leader. You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies. Seen scale before. You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand. Technically credible. You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions. Builder of strong engineering systems. You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and discipline. Clear communicator and strategic operator. You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams. High standards, low ego. You combine high standards with a low-ego, builder mentality and lead by example rather than hierarchy. Structured, calm, and execution-focused. You know how to scale execution quality and operational discipline without slowing teams dow WHO WE DON’T WANT Hands-on architect first. You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and engineering execution. Needs a large support structure. You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development. First-time engineering manager. You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand. YOUR DAY TO DAY * You run regular 1:1s with Engineering Managers and select senior engineers to support growth, alignment, and execution * You lead growth conversations, performance reviews, and calibration sessions across the engineering organization * You own key parts of the hiring process - from interviewing and org design to closing strong candidates * You sponsor and prioritize tech debt reduction and long-term architectural investments together with engineering leadership * You review squad delivery progress, surface blockers early, and maintain a high quality bar across teams * You work closely with the CTO on org design, hiring strategy, and headcount planning * You coordinate roadmap priorities and engineering capacity planning together with the CPO STAKEHOLDERS CTO: Your manager and closest partner on strategy and org design CPO: Counterpart on the Product side Engineering Managers: Your direct reports People Ops: Partner on compensation and hiring processes WHY PEOPLE CHOOSE US Mission that matters. Real impact on small businesses, not abstract metrics Executive-level ownership. Opportunity to shape and scale the engineering organization during a critical growth phase Funded with conviction. $16.5M raised with a strong trajectory toward profitability Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, LangGraph for AI - with intentionally low tech debt for our stage High-impact leadership scope. Influence engineering strategy, org design, execution quality, and cross-functional collaboration end-to-end Berlin office in Prenzlauer Berg. Hybrid setup with 2 work-from-home days, team events, and fully stocked office Squad-based organization. Each squad owns its domain end-to-end with strong accountability and autonomy PMs report to the CPO, not Engineering. Product strategy stays focused, consistent, and clearly prioritized Engineers own technical decisions. Directors and EMs challenge, support, and sponsor decisions — but do not override engineering judgment Hybrid by design. Our Berlin office is the center of gravity, with 2 WFH days as the standard setup Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization Two career tracks. Clear long-term growth paths for both ICs (Junior → Staff) and Engineering Managers, with explicit reversibility between tracks Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and exciting startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here! We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously. Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time. We look forward to your application! 🙂 With your application you agree to our privacy policy.

ABOUT TALON.ONE:   Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.   ABOUT THE TEAM: Our Research and Development department is made up of cross-functional teams of Developers, Interaction Designers, QA Engineers, and Documentation specialists, all collaborating under the guidance of Product and Engineering Managers. Each team owns a specific area of our platform. We work with relative autonomy, encourage original ideas, foster professional growth, and believe that quality at every stage is of utmost importance. We’re looking for a QA Engineer who will be an advocate for quality from the very start of the development process. In this role, you’ll collaborate closely with all functions to shape testing strategies, ask the right questions early, and ensure that robust test coverage exists as features are developed. Rather than merely focusing on testing completed changes, you’ll embed quality into our development process, championing best practices, improving test automation, and ensuring that great software is continuously delivered.   ONCE YOU ARE HERE YOU WILL: * Become an expert in the Talon.One product, and the foremost expert in the area for which your team is responsible. * Collaborate with product, design, and engineering functions to ensure our delivered features are consistently of a high quality. * Set the test strategy, engage critically with all functions from the outset of each feature. * Ensure we have design and behavioral consistency between features, and strong, efficient test coverage at every level. * Determine which test scenarios should be included in our suite of end-to-end automated tests, and implement those using Cypress. * Willingness to proactively help junior Quality Engineers, provide timely feedback, and guide them to success. Contribute to Mentorship Programs and onboarding new joiners.   WHAT WE NEED YOU TO BRING TO THE TABLE: * Ability to communicate effectively and clearly in English, and precisely describe complex interactions * Ability to architect a strong Test Strategy * Strong track record in advocating for quality at all levels of development process * 3 - 6+ years of experience delivering quality web applications with test automation, including REST APIs/GraphQL   ABOUT TECHNOLOGY:  * Kubernetes running on Google Cloud * PostgreSQL * Golang for our API, core logic, and internal tooling * TypeScript, React, Redux, and CSS modules for our web application * Cypress for automated end-to-end testing   WHAT'S IN IT FOR YOU: * A Research and Development Department of 100+ of engineers, product managers and product designers in Berlin * Leaders with 8+ years of experience building our promotions engine  * €1,000 annual learning budget and free German language courses to boost your skills * 30 days of annual leave, plus extra paid days for your birthday and moving day * Home office setup budget, a monthly home office allowance * Freedom to work from abroad for up to 90 days worldwide! * Mental health support with nilo.health and a discounted Urban Sports Club membership * 20% company subsidy on your pension contributions * BVG public transport ticket and welcome your furry friend in our dog-friendly Berlin office! * Lease your ideal bike through BusinessBike