General Manager - Germany

YOUR MISSION AT VOI As Head of Operations Strategy (Germany) you will report to the General Manager and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Developing, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition, we believe the right person has: * Professional fluency in German and English * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in Germany. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Office Administrator (m/f/d) – 30 hours per week CANDIDATE PROFILE To support our Office Management team, we are looking for a reliable, service-oriented Office Administrator who can independently manage the day-to-day operations of our Berlin office while acting as the primary on-site point of contact for employees, visitors, and service providers. As our Berlin office supports both local and international teams, the successful candidate must be comfortable working in both German and English. While English is the primary language of communication within the office, the role requires fluency in German to liaise with local vendors, building management, service providers, visitors, and authorities.   PROFESSIONAL REQUIREMENTS * Completed commercial/business administration training or a comparable qualification * Ideally 2–3 years of experience in office management, reception, or a similar administrative role * Experience welcoming and supporting guests in a professional environment, including international visitors * Experience managing vendors and external service providers * Knowledge of office supply management, purchasing, and inventory control * Experience monitoring budgets and tracking operational expenses * Experience handling incoming and outgoing mail, deliveries, and general office administration * Proficiency in Microsoft Office or Google Workspace; experience with Slack is an advantage * Fluent German and English, both written and spoken   PERSONAL PROFILE * Strong customer service mindset with a natural hospitality approach * Friendly, confident, and professional demeanor * Highly organized with the ability to work independently and manage priorities * Hands-on attitude with the ability to coordinate multiple tasks simultaneously * Reliable, proactive, and takes ownership of responsibilities * Enjoys working in a collaborative and international environment   KEY RESPONSIBILITIES OFFICE OPERATIONS * Manage the day-to-day office operations to ensure a smooth and efficient workplace * Maintain office supplies, inventory, and equipment while coordinating orders and deliveries * Manage vendor relationships, including food and beverage services * Monitor office and storage inventory levels and ensure timely replenishment * Liaise with external vendors, service providers, and building management * Experience in planning, organizing, and delivering employee and client events * Support office budgeting and track operational expenses   FRONT DESK & WORKPLACE EXPERIENCE * Act as the first point of contact for employees, visitors, and vendors, creating a welcoming and professional office environment. * Welcome and support guests, ensuring a positive visitor experience. * Manage and maintain the office key inventory and access records. * Handle incoming and outgoing mail and coordinate deliveries. * Support internal meetings and the day-to-day operation of the office. * Organize internal employee events (approximately two per year). * Support the planning and execution of customer events in collaboration with the Workplace team.   BASIC IT SUPPORT * Distribute laptops and mobile phones to new employees * Support equipment replacements and returns * Work closely with the IT team to maintain an accurate physical and digital equipment inventory ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.