Engineering Manager - Edge AI

This hybrid role is based in Dublin, Ireland (Full relocation provided). Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms.  A day in the life (Responsibilities) * Develop and drive an architectural vision to support the ambitious goals for agents and agent development * Be an active participant and an authoritative technical voice in FinTech product strategy discussions * Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production * Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole * Evolve an ever more efficient way of working through agents and spread it across Toast * Work directly with the product manager for the Team Agent space, collaborating to drive vision * Be hands on and actively participate in development on the Team Agent * Mentor and develop technical leadership across Team, and Fintech What you'll need to thrive (Requirements) * 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems * 10+ years experience building and operating SaaS products, ideally AWS hosted * 1+ years experience using the latest in coding agents  * A strong desire to lean all in on agentic development practices * Passion for building autonomous agents * Demonstrated ability to drive technical architecture for a company or highly scalable line of products * A desire to work not only with technologists but also product owners and business leaders * Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load * Ability and desire to communicate and influence at the executive level What will help you stand out (Nonessential Skills/Nice to Haves) * Experience designing agentic products * Experience building systems that leverage LLMs and other ML models * Experience with enterprise integration using Apache Camel * Experience architecting event-driven distributed systems using Apache Pulsar * Experience defining test, build and deploy strategies * Solid understanding of workforce management * Solid understanding of restaurant operations #LI-HYBRID #BI-Hybrid   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

ABOUT ICE SERVICES ICE Services is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.  A joint venture between PRS, STIM, and GEMA, ICE Services is the result of a big vision for the industry that harnesses years of combined experience in the multi-territory music market. Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE Services’ operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.   We’re based in the UK, Germany, and Sweden.     ABOUT THE ROLE As a Senior Backend Engineer, you will play a pivotal role in the development and enhancement of our new copyright product. Your responsibilities will include hands-on product engineering, working with a team of talented product engineers, designing and implementing complex systems, and collaborating with cross-functional teams to deliver exceptional products to our customers. If you thrive in a collaborative environment and possess a keen eye for detail, this is an excellent opportunity to contribute to groundbreaking projects and shape the future of the ICE Services' product portfolio. We’re building a strong foundation for our company on these products. Bringing the technical expertise in-house and being part of a modern, product-centric technology organisation that works based on agile methodologies and principles are key pillars of our technology strategy. We’re creating the kind of teams talked about in Inspired by Marty Cagan, and following principles in Accelerate by Nicole Forsgren. TECHNOLOGY STACK Our copyright product is primarily running in AWS with the following technologies: • Java SpringBoot Microservices • DynamoDB • OpenSearch • Postgres • S3 • Kinesis • SNS • SQS • Docker / ECS / EKS • Serverless frameworks   KEY RESPONSIBILITIES: * Architect and Implement: Work as part of a product engineering team to design and implement complex software systems, ensuring scalability, reliability, and performance. * Collaboration: Collaborate with product managers and cross-functional teams to define product requirements and create comprehensive technical specifications. * Code Reviews: Conduct thorough code reviews, providing constructive feedback to maintain code quality and adherence to best practices. * Technical Ownership: Take ownership of critical technical decisions and provide expert guidance in selecting appropriate technologies and tools. * Development Practices: Champion best development practices, includ- ing code documentation, unit testing, and version control. * Risk Mitigation: Identify and mitigate technical risks, proactively ad- dressing potential challenges throughout the product development lifecycle. * Industry Trends: Stay up-to-date with the latest industry trends and advancements, integrating new technologies to enhance product offerings and maintain a competitive edge. * AI-Assisted Engineering: Embrace AI-powered tools (e.g., coding assistants, automated testing, intelligent search) as productivity multipliers, and explore opportunities where AI can enhance our copyright products. * Mentoring: Mentor and coach junior engineers, fostering a culture of continuous learning and professional growth.   REQUIREMENTS AND QUALIFICATIONS: * Experience: 5 to 7 years of relevant experience in product engineering. Previous experience in a senior or lead engineering role is highly preferred. * Technical Expertise: Demonstrated expertise in programming languages such as Java alongside proficiencies in web technologies, database management, and cloud platforms. * Proven Track Record: A history of designing, developing, and delivering successful software products from concept to launch. * Collaboration Skills: Ability to work collaboratively with product managers, designers, and other stakeholders to translate product requirements into technical solutions. * Communication Skills: Clear and effective communication skills, both written and verbal, to convey technical concepts to technical and non-technical audiences alike. * Innovation: A passion for innovation, including openness to leveraging AI-powered tools and technologies in daily engineering work. Commitment to staying abreast of emerging technologies and industry trends. * Quality Focus: A strong commitment to code quality, unit testing, and other best practices in software engineering. * Adaptability: The ability to thrive in a fast-paced and rapidly evolving environment, with a willingness to take on new challenges and responsibilities. * Problem-Solving: Excellent analytical and problem-solving skills to resolve complex technical challenges.   WHAT WE OFFER: * Competitive local benefits based on your location * We promote flexible working regarding time and/or place * Both mental and physical health initiatives * Corporate pension scheme  * Comprehensive training and development opportunities  * Industry insider events, team socials and company events * Enhanced holiday allowance  We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.  We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.