Delivery Manager - Product & Engineering (x,f,m)

The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it. 🎥 Get a feel for our Berlin office WHAT YOU'LL DO * Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces * Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants * Maintain and evolve the company-wide design system used by all product teams * Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience * Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — used and loved by merchants globally YOU'LL BE GREAT FOR THIS ROLE IF… * Proven track record as a Staff-level IC or equivalent, leading multiple squads or workstreams simultaneously and driving measurable outcomes across engagement, retention, or monetisation * Deep expertise in product discovery, prioritisation, and outcome-driven delivery, with the ability to work fluently with data — defining metrics, interpreting analysis, and using quantitative signals to inform decisions * Strong technical fluency across platform and infrastructure-adjacent topics, comfortable going deep on build pipelines, platform architecture, and developer tooling with senior engineers * Strong visual and UX judgement, with experience leading customer research — from discovery interviews to usability testing — and giving clear, constructive feedback to design teams * Background in high-growth tech, fintech, or consumer app businesses, with a solid understanding of the mobile app publishing ecosystem including App Store, Play Store, and release processes WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

#NEWISBEAUTIFUL You are a confident UI/UX designer, thoughtful problem-solver, and systems thinker. You drive the design and delivery of digital products, working closely with multidisciplinary teams and clients to create intuitive, coherent and meaningful user experiences. You understand that digital products today are shaped by strategic intention, systemic consistency, and by intelligent, AI-driven interactions – bringing this perspective into your design decisions and daily work. Contribute to and evolve design systems in Figma within a certified partner environment, leveraging advanced workflows and tooling. Your role is to help define, design and implement product experiences that translate brand intent into usable, scalable and future-ready digital systems. We are Edenspiekermann — an independent design consultancy with 40+ years of experience helping world-leading organizations invent, build, and evolve their products. Our Product Strategy practice works directly with product teams at the intersection of market insight, design excellence, and AI-driven development. We are looking for a Design Strategy Director to lead this practice and grow it. DEINE AUFGABEN * You contribute to the design of digital products across the full lifecycle – from early concepts to refined interfaces – supporting the creation of user-centered, high-quality experiences * You translate research insights, product requirements, and brand guidelines into clear user flows, interaction patterns, and thoughtful UI design * You collaborate closely with designers, product managers, engineers, and researchers to bring ideas to life – ensuring solutions are both user-friendly and feasible * You explore and apply AI-supported design tools in your daily work – from prototyping to content generation – and stay curious about how AI can enhance product experiences * You support the design of emerging interaction patterns, including conversational interfaces, adaptive components, and personalized experiences * You contribute to user testing and iteration cycles, helping to refine designs based on feedback and data * You work within established design systems in Figma, applying components, tokens, and styles consistently while contributing to their evolution over time * You collaborate effectively within Figma and across teams, following shared workflows and best practices * You present your work clearly, explaining your design decisions and incorporating feedback constructively * You support workshops and collaborative sessions, contributing ideas and helping teams align on solutions * You take ownership of your tasks and deliverables, showing initiative while learning from more senior team members DEIN PROFIL * You have 3-5 years of experience in UI/UX design, ideally in an agency, consultancy, or digital product environment * You bring a portfolio that demonstrates solid foundations in user-centered design, interaction design, and visual execution * You are confident translating requirements and user needs into structured flows and well-crafted interfaces * You have initial experience with AI-supported design tools (e.g. generative design, prototyping assistants) and a growing understanding of designing for AI-driven products * You are proficient in Figma, including auto layout, components, and prototyping, and are comfortable working within existing design systems * You understand how to collaborate within shared design environments (libraries, versioning, handoff practices) * You have a good eye for visual design, with a solid grasp of typography, layout, and color, and can apply brand guidelines consistently * You are familiar with core UX methods, including wireframing, prototyping, user testing, and iteration * Your communication skills are strong – you can explain your ideas clearly and collaborate effectively with cross-functional teams * You are eager to learn, open to feedback, and motivated to grow your skills in both design craft and strategic thinking * You are comfortable working in dynamic environments and bring a proactive, reliable mindset to your work * You have excellent communication skills in English (German is a plus) WAS WIR DIR BIETEN * A central role in a dynamic, independent design consultancy with an international portfolio spanning enterprise product design, city identity, design systems, and regulated industries * Direct access to partners and senior leadership – flat hierarchies, real autonomy, and room to shape how we do product strategy * A dedicated team of high-profile designers and strategists driven by a no-ego, high-craft culture * Personal responsibility, space for your own ideas, and the opportunity to grow with the company and the practice * 30 days paid vacation, hybrid work, and a dog-friendly Berlin office * Work-life balance support including a potential four-day week if needed * Benefits including Urban Sports Club, food club, and ESPI cuisine * Regular team gatherings and in-house coaching and mentoring WIR FREUEN UNS, DICH KENNENZULERNEN! We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/beliefs, disability, age, and sexual orientation and identity.