The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and

growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with

the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help

even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate

mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they

drive.

We’re looking for a Junior Collections Agent (m/f/d)

We are looking for a diligent a Collections Agent to help us maximise collections returns by understanding the customer’s

circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

The role

We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused

environment, providing great customer service while maintaining the team’s excellent track record.

Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique

circumstances

Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and

customer service skills

Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with

customers

Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while

balancing the best interests of the business

Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of

action for each account

Working closely with Collections Management and the Head of Collections to review and develop recovery strategies

Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome

is achieved

Ensuring compliance with all appropriate legislation regulatory body guidelines

Adhering to our company policies and procedures

Upholding iwoca’s company reputation at all times

Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery

process

The requirements

Essential:

Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to

help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the

ability to explain the reasoning behind that use.

A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense

situations

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

Nice to have 1 year debt recovery experience, ideally in the commercial/business sector

Empathy, forbearance and professionalism

Strong communication skills, accuracy and confidence

The ability to deal with a variety of challenges, innovate and think on your feet

Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is

advantageous.

The salary

We expect to pay from 34.000 € — 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your

application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture

At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based

decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most

effective.

We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every

iwocan always has access to the best models and where those models have access to all of our data. We will help our people to

learn how to use and grow with the new tools available to them.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.

Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions.

The benefits

A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.

26 days of vacation a year plus a free day for your birthday.

One-month fully paid sabbatical after 4 years.

Mental health support with direct access to certified psychologists via our partner OpenUp.

iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we

are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.

Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.

€30 contribution towards the Deutschlandticket.

Company Pension with Canada Life.

Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.

A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.

Corporate Benefits discounts.

’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks

(both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

A learning and development budget for everyone, including a book budget.

Learning German budget.

Company-wide talks with internal and external speakers.

Access to learning platforms like Treehouse.

Useful links:

See iwoca benefits & policies for detail and some additional benefits.

See iwoca interview welcome pack.

Roll

Collections Agent (m/w/d)

Plats

Berlin, Tyskland

Publicerad

19 juni

Sista ansökningsdag

30 augusti

Källa

Arbetsgivarens hemsida

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