Account Manager

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft -

making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure

they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and

solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand

across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants,

covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a

fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments

landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Berlin. The ideal candidate is a strategic

thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You

are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on

delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving

mutual success for Adyen and our customers.

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than

ego. In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of

verticals. Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers.

Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for

your accounts.

• Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different

accounts across a wide range of industries.

• Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer

satisfaction, and reducing churn.

• Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
• Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts,

leveraging internal support teams where relevant.

• Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical

discussions about the nuances of payments.

• Feedback: Serve as a feedback loop for your customers internally.

• Enjoy engaging others and developing strong working relationships internally and externally with customers.
• You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead

customer meetings in person, over the phone, or online.

• Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments

industry

• Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
• Strong time management skills and constantly looking for ways to work efficiently

• You have 1-3 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in

the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial

services)

• This role is based in our Berlin office. We have a hybrid workplace and value in-person collaboration; we do not offer

remote-only roles.

• You have full professional written and verbal proficiency in German and English (other languages are a plus).
• Some domestic and international travel is required.

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping

us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to

join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at

Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.

Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application

within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.