Senior Analyst, Field Analytics

Company Introduction   We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.    We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.     Role Overview  We are looking for an experienced Software Development Manager to lead a team of 8-14 engineers building critical settlement platform capabilities. You will own the technical direction, delivery, and people growth for your team while partnering closely with business stakeholders to deliver a world-class finance & settlement platform.  The CGFS (Coupang Global Financial Settlement) team is responsible for the end-to-end settlement platform — from vendor master management and AR/AP registers, through netting engines and tax invoicing, to payment execution and GL posting. We process billions of dollars in settlements annually across multiple countries and business models. You will have the opportunity to :  * Build a greenfield settlement platform processing billions in daily volume * High-impact role — your team's work directly affects vendor/seller payment accuracy and speed * Work with cutting-edge distributed systems at massive scale  What You Will Do  * Lead, hire, and grow a team of 8-14 backend engineers building core settlement platform services * Own technical delivery of key platform capabilities including revenue/inventory accounting, AR/AP processing, tax invoicing, integration with fintech & SAP. * Partner with Product, Accounting, Treasury, and Tax teams to translate complex business requirements into scalable technical solutions * Drive architecture decisions across Java backend services, distributed data stores (MySQL/TiDB, DynamoDB, Aurora), and streaming infrastructure (Kafka, Flink, Spark) * Establish engineering excellence — code quality, operational readiness, on-call practices, and incident response * Manage cross-functional dependencies and delivery timelines across multiple platform capabilities * Mentor engineers, conduct performance reviews, and build a high-performing engineering culture * Drive migration from legacy SAP-based settlement to modern microservices architecture * Ensure platform reliability, correctness, and auditability for financial-grade systems processing billions in daily settlements  Basic Qualifications  * 8+ years of software engineering experience with 3+ years in engineering management * Strong technical background in Java backend development and distributed systems * Experience managing teams of 10+ engineers through full development lifecycle * Hands-on experience with relational databases (MySQL, Aurora, TiDB) and NoSQL (DynamoDB) * Experience with event-driven architectures and streaming platforms (Kafka, Flink, or Spark) * Track record of delivering large-scale, high-reliability platforms on time * Strong communication skills — ability to translate between business stakeholders and engineering teams * BS/MS in Computer Science or equivalent practical experience   Preferred Qualifications  * Experience in finance, accounting, payments, or e-commerce settlement domains * Experience with financial-grade systems (auditability, reconciliation, idempotency, data correctness) * Experience migrating legacy monolithic systems to microservices * Experience with OLAP/analytics engines (Hive, Pinot) for operational reporting * Experience operating at scale in a fast-growing, multi-country environment  Type of work model  * Hybrid / Onsite / Remote working  Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.   Details to consider  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction   We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.    We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.     Role Overview We're looking for a Senior Staff Engineer to lead the technical direction of MyCoupang, Coupang's post-purchase customer experience platform. Every order tracking, delivery, return, payment, and support interaction for tens of millions of active customers across Korea and Taiwan flows through this system.  MyCoupang operates at significant scale: ~34,000 requests per second, ~2.4 billion requests daily, and ~16 billion weekly, served by 700+ production pods with a 9x daily traffic swing that must be absorbed seamlessly. The platform delivers P95 latency under 500ms, P99 under 1 second, and maintains a 0.002% error rate. Built on Kotlin (backend), TypeScript with server-side rendering and ReactJS (frontend), the system spans a dual-service architecture with 100+ page routes and 30+ business domains including Orders, Payments, Delivery, Cancel/ Return/Exchange, WOW Membership, Travel, and Contact Center. The team ships 100+ features monthly, supports multi-market business logic across KR and TW (each with region-specific compliance, internationalization, and payment methods), and enforces security through a 4-phase authorization pipeline. This is a complex, high-stakes environment where architectural decisions have immediate customer impact. What You Will Do  In this role, you will own the most critical technical challenges on the platform: designing multi-market abstractions that scale to new regions, driving the system toward 99.99% availability, leading disaster recovery readiness and capacity planning across the full production fleet, and defining the long-term architecture for a platform that must reliably serve billions of requests weekly while continuing to evolve. You will directly influence customer retention and satisfaction metrics for every Coupang post-purchase interaction, set the engineering bar for the team, and shape the technical strategy for one of Coupang's most customer-facing systems. Basic Qualifications  * Minimum 12 years of experience working on software design and development in Java. * Hands-on experience with designing, building, and deploying scalable, high available systems * Experience with high-throughput, low-latency systems handling millions of requests * Experience with event-driven architectures using Kafka or similar messaging systems * Strong problem-solving skills and ability to debug complex distributed systems * Excellent collaboration skills to work with cross-functional teams (Product, CS, Logistics, Payment) Preferred Qualifications   * Backend development (Java, Kotlin, or similar JVM languages preferred) * RESTful API design and implementation * Database design and optimization (MySQL, * Aurora)Message queue systems * (Kafka)Workflow engines (Activiti BPMN, Temporal) * Monitoring and alerting (Grafana, CloudWatch) * Version control * (Git)CI/CD tools (CircleCI or similar   Type of work model  * Hybrid Details to consider  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/