Global People Support - Team Lead

ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU’LL DO You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.  RESPONSIBILITIES * Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation  * Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders  * Utilize data as a core tool for guiding people management strategies and optimizing team productivity  * Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making * Manage capacity and scheduling, dividing and assigning work between team members. * Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.  * Ensure your team has strong data analysis and Technical skills needed to be successful in their role. * Setting clear goals and expectations for individual and team performance.  * Foster a culture of continuous improvement to refine team processes and procedures.  * Support recruitment and hiring initiatives. * Coach and mentor individuals to meet career via structured career development conversations.  * Provide continuous performance feedback and facilitate periodic formal performance reviews. * Drive and own initiatives that make the team a warm and welcoming place to work. * Keep the team engaged and motivated towards their work. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Been performing well in your current role for a minimum of 12 months**  * 9+ years experience and at least 1-2 + years experience leading operations teams * SQL, Data Analysis and Payments Reconciliation Skills  * Strong Ownership mindset and ability to get the team unblocked with internal/external help * Excellent interpersonal and communications skills * Exemplary planning and time management skills * Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results * Previous experience mentoring others and are able to constructively provide feedback to others.  * Ability to motivate the team and keep them engaged in an otherwise structured process * Proven ability to be subject matter expert in the relevant line of business PREFERRED QUALIFICATIONS * Previous experience in a team lead or people management role * Prior experience in Reconciliation and operations data analysis

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, CDD Are you a proactive and collaborative leader ready to make an impact? Join our fast-growing CDD Onboarding team in Bangalore as a Team Lead, where you'll guide a motivated team and help shape our regional growth. In this role, you’ll oversee the onboarding of new and existing merchants, assessing them across AML, fraud, reputational, and regulatory risks. You'll collaborate closely with Sales, Account Management, Compliance, Risk, and Product to ensure we maintain a compliant, high-quality portfolio. As part of a global CDD team, you’ll drive operational improvements, lead process optimization and automation, and foster a culture of speed, quality, and customer focus. What you will do * Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively * Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures; * Lead and drive process improvements, provide insights and guidance towards these initiatives * Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes; * Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively; * Ensuring continuous team growth and competence improvements.  Who you are * You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry * You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls * You are extremely detail oriented, organized and have the ability to multitask effectively * You are people oriented and know your way around growing individual contributors ranging from juniors to seniors * You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding * You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner; * You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively; * You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence;  * You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making; * You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning * You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at a business level competency are a strong plus, but not mandatory Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.