Data Analyst Associate

Join TRG Screen: Building World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth. Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound. About TRG Screen TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms. Job Description:  TRG Screen is seeking a highly motivated Customer Care Analyst with a passion for client advocacy and solving problems with efficiency, accuracy, and empathy.  The core function of this job requires you to interact with customers daily via phone and email to help solve their issues while providing an optimal customer experience.  To be successful you will need to have a passion for clients and technology, be great at troubleshooting technical issues, and be able to learn our proprietary software to serve as a subject matter expert.  The Client Success Customer Care Analyst will report to the Head of Customer Care.  Come join us and take advantage of this opportunity to make a huge impact on our clients by assisting them in getting the most out of TRG Screen’s platform.   Responsibilities:   * Deliver timely recommendations, facilitating end-to-end issue resolution, and providing expertise to ensure our customers are realizing optimal use from their platform access.  * Serve as a customer advocate ensuring issues and enhancement ideas get channelled in a timely manner through the proper workflow in our support ticketing system.  * Provide a stellar customer experience and deliver high CSAT through your engagements.  * Deliver always-on expertise as you stay knowledgeable about current and ongoing product features and functionality, providing quality feedback to our development team regarding active issues and trends.  * Conduct web-based scheduled group and/or individual training sessions.  * Participate in user acceptance testing of new releases, fine-tuning your critical analysis skills.  * Adhere to key SLAs and Support Metrics, meeting or exceeding your objectives.   * Maintain product documentation and create walkthrough videos, knowledge-base articles, and scaled training webinars.    Qualifications and Experience  * Bachelor’s degree with an emphasis in Technology, Business, Finance, or similar  * 1-2 years of previous hands-on experience supporting clients using hosted/ASP/SaaS software  * Experience debugging web applications using Internet Explorer/Chrome debugger and Fiddler  * Beginner or Intermediate knowledge of JavaScript, jQuery, SQL is beneficial  * Experience with mobile, desktop, and/or web application testing  * Experience using Jira or similar defect tracking tools  * Must have strong PC skills and demonstrated proficiency in the MS Office Suite products (Excel in specific)  * Ability to work and thrive in a deadline-driven environment  * Strong writing and communication skills  Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit. At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change. We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  Privacy Notice for Applicants TRG Screen is committed to protecting your privacy and handling your personal information responsibly. Information you provide during the recruitment process will be collected, processed, and stored in accordance with our Privacy Policy. We encourage all applicants to review our Privacy Policy to understand how we collect, use, and protect your personal data throughout the recruitment process. Our Privacy Policy is available at: www.trgscreen.com/privacy-policy [http://www.trgscreen.com/privacy-policy].  By submitting an application, you acknowledge that you have read and understood our Privacy Policy.

ABOUT TEKION: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. JOB INTRODUCTION:  Designs and builds robust, scalable data pipelines and data platform solutions across Tekion's enterprise data platform. Works independently on complex data engineering features and systems while collaborating with peers to deliver high-quality, AI-assisted data products, optimize pipeline performance, and continuously improve data engineering practices. Brings a strong eye for data quality and builds pipelines that are end-to-end reconcilable by design. KEY ROLE AND RESPONSIBILITIES: * Designs, develops, and maintains data pipelines, data models, and data platform services across the Bronze, Silver, and Gold layers. * Writes clean, efficient, and well-documented transformation logic using dbt and Databricks Delta Live Tables (DLT), with a focus on scalability, maintainability, and data correctness. * Participates in data architecture discussions and contributes to decisions around pipeline design, data modeling, and platform component design. * Builds and enforces data quality checks at every layer of the pipeline, including schema validation, null checks, referential integrity, and business rule assertions, ensuring issues are caught early and never silently passed downstream. * Designs pipelines with end-to-end reconciliation in mind, ensuring row counts, aggregates, and key metrics can be traced and validated from source systems through to Gold layer outputs. * Monitors and responds to data quality alerts, investigates anomalies, performs root cause analysis, and drives permanent fixes rather than temporary patches. * Develops and maintains data quality SLAs and works with upstream data owners to resolve source-level issues that impact downstream data products. * Develops and maintains data quality checks, pipeline tests, and end-to-end validation to ensure data product reliability and accuracy. * Collaborates with cross-functional teams including business stakeholders, analysts, and product managers to gather requirements and translate them into well-defined data products. * Troubleshoots production pipeline failures and supports root cause analysis to drive platform reliability and SLA adherence. * Builds and maintains analytical dashboards using Tableau or Databricks AI/BI, enabling self-serve insights for business teams. * Designs, builds, and optimizes Databricks Genie spaces to support natural language querying of Gold layer data. * Develops and optimizes AI agents and data agents, leveraging AI coding assistants to accelerate pipeline development and reduce time to delivery. BASIC QUALIFICATIONS: * 4 to 6 years of experience in data engineering or a closely related discipline * Bachelor's degree in Computer Science, Engineering, Data Science, or a related field * Hands-on experience building and operating data pipelines on Databricks or an equivalent AI-first data platform * Proficiency in Python and SQL; experience with dbt and Databricks Delta Live Tables (DLT) for real-time and near-real-time pipeline development * Experience designing and implementing data quality frameworks including schema validation, null and duplicate checks, referential integrity enforcement, and business rule assertions * Demonstrated ability to build end-to-end reconcilable pipelines where row counts, aggregates, and key metrics can be validated at every stage from source to Gold * Experience with relational and/or NoSQL databases, REST APIs, and cloud-based data services * Strong understanding of lakehouse architecture, data modeling, testing practices, and CI/CD pipelines for data workflows * Demonstrated ability to build and optimize Databricks Genie spaces and AI/BI dashboards for business consumption * Experience building, deploying, and optimizing AI agents, with the ability to use AI coding agents efficiently to accelerate development * Ability to understand business requirements, engage confidently with stakeholders, and translate those requirements into reliable data products * Strong communication and collaboration skills across both technical and non-technical audiences PERKS AND BENEFITS * Opportunity to work with some of the smartest minds to solve complex challenges at scale.  * Impactful role in shaping and securing a global, cloud-native & AI driven platform.  * Innovative, collaborative, and fast-paced culture.    Current Tekion Employees – Please apply via Greenhouse Internal Job Board    ---------------------------------------------------------------------------------------------------------------------------------- Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.  For more information on our privacy practices, please refer to our Applicant Privacy Notice here [https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice].