Customer Support Agent - EN

CUSTOMER SUPPORT AGENT — ITALIAN MARKET 🇮🇹 Location: On-site in our vibrant Barcelona HQ   At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team, you’ll be the voice of SumUp for our Italian-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.   💡 WHAT YOU’LL DO * Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset. * Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. * Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). * Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. * Continuously learn about our products and services to provide accurate, up-to-date support. 🌟 YOU’LL THRIVE IN THIS ROLE IF YOU ARE... * Fluent in Italian and English (C1 or above) — communication is your superpower. * Passionate about helping people and solving problems. * Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. * Comfortable working in a fast-paced, international environment where every day brings something new. * Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand. * Flexible with a rotating schedule and open to new challenges.   💼 WHY YOU SHOULD JOIN SUMUP At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. Here’s what we offer: * 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide. * 📚 A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. * 🌈 A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work. * 🥗 Meal vouchers and perks to make your everyday life easier. * 🔄 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. * 💸 Referral bonuses — bring great people with you on the journey! #SumUpOps 🚀 READY TO MAKE AN IMPACT? If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. Join us, and let’s shape the future of fintech together. 💙   About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate.   Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Customer Support Agent with Spanish and Portuguese (Barcelona based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.  As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company.  What you’ll be doing in this position: * Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels * Supporting our merchants for all questions and inquiries about our POS solution * You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants   You’ll be great for this position if you have: * Multi-tasking skills * Excellent verbal and written communication both Spanish and Portuguese * Problem solving attitude * Experience with CRM systems * Demonstrated ability to work in team and also independently Why you should join SumUp: 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🥗 Restaurant tickets  🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team   This job is on-site in Barcelona, Spain. To review your application, please send your resume in English!   More about SumUp: We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.