Customer Success Team Lead (Long Tail)

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one. This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.   Your mission * Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. * Train and support hoteliers in a practical and engaging way, helping them become autonomous users. * Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention. * Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions. * Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. * Share customer feedback and ideas with the team to continuously improve how we onboard new clients. About you * You are a native Spanish speaker with outstanding communication skills in English, and you are fluent in French. * You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus. * You enjoy helping people, explaining things clearly, and making complex topics easy to understand. * You are curious, proactive, and comfortable asking for support and feedback. * You are empathetic, customer-oriented, and able to adapt your communication style to different people. * You are organized, reliable, and motivated to learn and grow in a team environment. * You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus. Our Benefits * Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives. * Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered. * Stock options - Be a part of our success with real ownership in Amenitiz. * Get paid whenever you want - No need to wait until the end of the month - access your salary anytime. * Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options. * Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities. * Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track Apply now to join our team and be a part of our exciting journey at Amenitiz!

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. About the role As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one. This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.   Your mission * Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. * Train and support hoteliers in a practical and engaging way, helping them become autonomous users. * Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention. * Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions. * Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. * Share customer feedback and ideas with the team to continuously improve how we onboard new clients. About you * You are a native Spanish speaker with outstanding communication skills in English and Italian. * You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus. * You enjoy helping people, explaining things clearly, and making complex topics easy to understand. * You are curious, proactive, and comfortable asking for support and feedback. * You are empathetic, customer-oriented, and able to adapt your communication style to different people. * You are organized, reliable, and motivated to learn and grow in a team environment. * You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus. Our Benefits * Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives. * Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered. * Stock options - Be a part of our success with real ownership in Amenitiz. * Get paid whenever you want - No need to wait until the end of the month - access your salary anytime. * Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options. * Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities. * Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track Apply now to join our team and be a part of our exciting journey at Amenitiz!