(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity: We are looking for a Program Manager to act as an implementation lead for large-scale HRIS and people technology transformation initiatives. This senior individual contributor role is responsible for planning, coordinating, and executing complex HRIS projects end-to-end, overseeing project governance, timelines, risks, and dependencies, and driving change management and adoption for new system rollouts and enhancements.  You will partner with People Team leaders and cross-functional stakeholders, deeply understand their domains, and think in the customers’ shoes to identify technical solutions that deliver step-change improvements to our internal processes and employee experience.    In this role, you get to:  Lead HRIS Programs & Project Planning  * Manage a portfolio of People Technology / HRIS projects, coordinating scope, timelines, resources, and risks across multiple initiatives.  * Oversee largescale HRIS transformations, including restructurings, overtime/position management changes, and deployment of new capabilities.  * Lead project discovery and planning workshops with HR and business stakeholders to define objectives, requirements, and project plans for target state processes and technology.  Drive Design, Governance & Implementation Execution  * Lead the design and governance framework on HRIS transformation projects, ensuring consistent standards, documentation, and alignment with business strategy.  * Translate business requirements into clear, scalable product requirements and technical specifications for implementation teams.  * Act as implementation lead for HRIS / people technology initiatives, including requirements gathering, fit gap analysis, configuration/testing coordination (SIT/UAT), cutover, and hyper care.  * Evaluate new project requirements and effort estimates, defining MVP, Phase 2 and beyond using data driven prioritization frameworks.  Partner with Stakeholders & Execute Strategy  * Partner closely with People Team leaders and other business stakeholders to validate needs, align expectations, and prioritize projects within the overall HRIS program.  * Execute agreed plans by defining and tracking milestones, managing issues and risks, and coordinating testing and deployment activities.  * Influence and, where appropriate, challenge requirements or scope to ensure projects remain deliverable, technically feasible, and sustainable over time.  Lead Change, Adoption & Continuous Improvement  * Plan and manage change management activities for new HRIS rollouts (new modules, features, or tools), ensuring stakeholders are prepared and supported.  * Coordinate communication and training efforts; oversee the creation of user guides, quick references, and the delivery of demos, training sessions, and Q&As.  * Run retrospectives/postmortems with stakeholders and project teams to capture lessons learned and improve future project execution and processes.  * Use project and adoption metrics (e.g., timelines, defects, usage, satisfaction) to evaluate outcomes and recommend adjustments or followup improvements.  Shape Ways of Working & Coach Others  * Promote and model agile ways of working, including backlog management, prioritization, and iterative delivery.  * Skill up and coach the BA / Partnerships team on Product Owner best practices (requirements definition, prioritization, stakeholder communication).    What You’ll Need to Succeed: * 5+ years of experience in program / project management roles within IT, HRIS, or People Technology environments.  * Proven track record managing largescale HRIS or people technology projects/programs end-to-end (from discovery and planning through go live and hyper care).  * Strong project delivery skills:  * Building and managing detailed project plans (scope, milestones, dependencies, risks, issues)  * Coordinating cross functional teams (HR, IT, vendors, finance, etc.)  * Keeping stakeholders aligned and projects on schedule  * Demonstrated ability to influence and manage difficult stakeholders, set expectations, and constructively challenge scope or requirements when needed.  * Experience with change management for systems/process rollouts (comms, training, stakeholder readiness, adoption tracking).  * Familiarity with agile and/or hybrid delivery methodologies and how to apply them pragmatically in a corporate/HRIS context.  * A strong execution and delivery mindset: hands-on, organized, detail oriented, and comfortable managing multiple concurrent projects in a fast-moving environment.  * Excellent “power skills”:  * Clear written and verbal communication (including status reporting and exec updates)  * Stakeholder and vendor management  * Critical thinking and structured problem solving  * Time management, prioritization, and follow-through  * Bachelor’s degree in Business, MIS, Computer Science, IT, or a related field, or equivalent practical experience.  * Fluency in English (written and spoken).    It’s Great If You Have: * Hands-on systems integration or implementation experience with Workday or other major HRIS / people platforms.  * Experience working in a diverse, international ecommerce or technology company.  * MBA or consulting experience (HR / tech / digital transformation).  * Exposure to people product management or employee facing digital solutions.  * Familiarity with modern people technology trends (cloud HRIS, talent platforms, automation, people analytics).        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and employee connectivity. We provide the hardware, software, and access to resources that enable employees to achieve their goals. Whether in the office, working remotely, or traveling, we help everyone stay connected and productive. The GSD team uses state-of-the-art cloud management technologies, combined with the best on-site services, to manage the latest hardware across Windows, macOS, and Linux environments.    The Opportunity  For our team in Bangkok, we are looking for candidates with customer support or help desk experience. Technology is at the heart of Agoda, and an IT career with us offers excellent growth opportunities in an exciting, multicultural environment.    In This Role, You’ll Get To:  * Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or onsite at the office  * Monitor and respond quickly and effectively to requests received through the IT Support Service Desk  * Troubleshoot, diagnose, and resolve technical system, hardware, and software issues  * Guide users through the problem-solving process and empower them to resolve similar issues independently in the future  * Support end users with device setup, software installation, account access, and general troubleshooting  * Prioritize and manage support requests based on business impact and service expectations  * Collaborate with internal teams to resolve cross-functional technical issues  * Gather relevant information, document troubleshooting steps taken, and escalate unresolved issues to the next level of support as needed  * Maintain technical documentation and service catalog content related to software installation, hardware configuration, and troubleshooting  * Provide feedback on processes and recommend areas for improvement  * Work in shifts and participate in on-call support when required    What You’ll Need to Succeed:  * Strong customer service mindset  * Familiarity with help desk ticketing systems  * Ability to work independently as well as collaboratively in a team  * Strong willingness to learn  * Eagerness to keep up with the latest technologies and stay ahead of the curve  * Strong problem-solving skills with a proactive and user-focused mindset  * Excellent communication and interpersonal skills; a good sense of humor is always a plus  * Ability to communicate clearly in spoken and written English  * Degree in Computer Science, Computer Engineering, or a related field  * Prior internship, customer support, or help desk experience is a plus, but fresh graduates are also welcome to apply  It’s Great If You Have:  * Experience with Microsoft 365  * Proficiency in macOS  * Experience supporting and troubleshooting AI-powered productivity and developer tools (e.g. Claude, Cursor, Codex)  * Experience supporting and troubleshooting workflow and automation tools      Benefits  * Hybrid working model  * Work-from-home setup allowance  * 30 days of remote working from anywhere in the world each year  * Employee discounts on accommodation globally  * Global team of 90+ nationalities  * 40+ offices across 25+ countries  * Annual CSR / volunteer time off  * Benevity subscription for employee donations  * Global volunteering opportunities  * Free Headspace subscription  * Free Odilo and Udemy subscriptions  * Access to an Employee Assistance Program (third-party support for personal and workplace matters)  * Enhanced parental leave  * Life, TPD, and accident insurance      PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.