Technical Account Manager 2

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking to hire a Senior Product Manager to own the Audit & History product area—a critical pillar of Smartsheet's enterprise platform. This role is responsible for delivering capabilities that help our largest customers understand, track, and recover from every meaningful change—human or AI—that happens inside their Smartsheet environment. The product area spans platform-level audit and observability, sheet and data-level history, and emerging unified access experiences, and is core to how enterprise customers build trust in Smartsheet. You will act as the leading voice for Audit & History, collaborating closely with engineering, UX, security, GTM, and Customer Success teams to deliver solutions that build customer trust, accelerate enterprise adoption, and protect the integrity of work that runs on Smartsheet. This is a high-impact, hands-on individual contributor role for a product thinker who is customer-obsessed, deeply technical, and passionate about solving complex platform observability and data lifecycle problems at enterprise scale. You Will: * Own and drive the execution roadmap for the Audit & History product area, including platform-level audit logging, sheet and data-level history, restoration workflows, and emerging unified access and observability experiences * Serve as the product owner across multiple, technically interdependent engineering teams, making clear scoping and sequencing decisions on features that often carry infrastructure and architectural implications * Lead customer and user discovery with enterprise personas—SysAdmins, compliance officers, security and IT leaders, and PMO owners—to surface signal, validate assumptions, and pressure-test designs before they ship * Author crisp product briefs, requirements docs, and feature specs that design and engineering can execute on without ambiguity, from early discovery through to GA and post-launch iteration * Drive cross-functional alignment across UX research, design, GTM, Customer Success, and data and analytics teams to move features from concept to GA and adoption * Represent the Audit & History product area in leadership reviews, WBRs, and customer-facing conversations, including enterprise account escalations and executive briefings * Partner with engineering on-call and support teams to triage and prioritise customer-impacting production issues in the Audit & History space * Define success metrics for every feature you ship and partner with data and analytics teams to ensure proper instrumentation, dashboards, and reporting from day one * Contribute to pricing and packaging decisions for new and existing Audit & History capabilities, working alongside pricing, sales, and GTM to position offerings effectively * Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery * Perform other duties as assigned You Have: * 5+ years of product management experience, including delivering impactful enterprise SaaS or B2B software solutions * Experience owning audit, compliance, observability, governance, or data management product areas is a strong plus * Proven ability to navigate ambiguous, technically complex platform problem spaces and make clear scoping decisions across multiple engineering teams * Strong customer instincts—you know how to run discovery, find signal in noisy feedback, and translate it into well-scoped product decisions * Demonstrated ability to author clear product briefs, requirements docs, and feature specs that engineering and design can act on without ambiguity * Comfort working across multiple engineering teams and time zones, including stakeholders in North America * Excellent written and verbal communication skills, including the ability to represent the product area in leadership reviews and directly with enterprise customers * Data-driven mindset with a focus on adoption, reliability, and trust metrics to guide prioritisation and measure outcomes * Experience working alongside AI/ML product areas, or shipping audit and observability features for AI-driven systems, is a plus * Legally eligible to work in India on an ongoing basis * Fluency in English is required   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Stripe mission is to build the economic infrastructure for the internet. Risk and Compliance Engineering builds products to lower financial and regulatory risk at scale for Stripe, while retaining a best-in-class user experience. We build user-facing products and backend platforms to ensure our users are compliant with regulatory and financial partner requirements. We protect the Stripe brand while also protecting the company from financial losses that can put the Stripe business at risk. The Risk TPM team is crucial to driving programs to address these challenges. WHAT YOU'LL DO As a Technical Program Manager in the Risk and Compliance space, you'll play a key role across engineering, product, and strategy to drive programs that span across the Risk organization and Stripe. You'll be responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users. RESPONSIBILITIES • Execute on technical programs that require deep systems and engineering knowledge. • Partner with Engineering Managers, Product Managers, and other cross-functional partners to define, scope, and drive large programs to conclusion. • Develop, implement, and iterate on program management techniques, frameworks, and key performance indicators to achieve goals with well-defined success criteria. • Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams. • Define and produce high-quality written proposals, communications and documentation. • Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. • Create widely circulated plans, driving consistency, clarity, and building alignment across teams. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 5+ years of software engineering, systems engineering, or technical program management experience. • You have excellent analytical skills, digest complex information, and make recommendations. • You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. • You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. • You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. • Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. PREFERRED QUALIFICATIONS • Experience working in financial risk and compliance • SQL and Python scripting and programming skills