Manager, Technical Support

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.   What to know: * Commvault does not conduct interviews by email or text. * We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com [wwrecruitingteam@commvault.com]    About Commvault  Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.  Clumio by Commvault is a leader in cloud-native cyber resilience. The product is a purpose-built SaaS platform designed to solve the "data protection gap" in high-scale cloud environments. The platform empowers organizations to protect their most critical data assets, such as Amazon S3, DynamoDB, and Apache Iceberg, with unprecedented scale and simplicity.  The team operates at the intersection of extreme scale and data security. We are known for engineering solutions that handle the world's most demanding data environments, protecting billions of objects across services like Amazon S3 and DynamoDB where traditional legacy architectures fail.  This is an exciting time to be joining the team as we are moving beyond our core success in AWS data protection to tackle the broader challenges of the multi-cloud era. The broader goal is to provide enterprises with a unified lens for visibility, compliance, and resilience, ensuring that as data grows, it remains both secure and recoverable. You will play a pivotal role in integrating AI-driven intelligence into our products, helping us shift from reactive recovery to proactive data resilience and governance across a diverse, multi-cloud landscape.  About the Role  We're looking for a Senior Product Manager to own the AI and platform capabilities at the core of Clumio's cyber resilience offering. You'll define how intelligence is woven into the product—from anomaly detection and threat insights to automated recovery guidance—while owning the end-to-end platform experience that customers use every day: how they create and manage protection policies, control access, consume the product, and get visibility through reporting. This is a high-ownership role for someone who can operate from strategy to spec: setting vision, making hard prioritization calls, and partnering deeply with engineering, design, and go-to-market to ship products that customers trust with their most critical data.  You'll sit at the intersection of AI, data protection, and cloud infrastructure, translating a fast-moving technical space into a roadmap that moves the business forward.  What You'll Do  * Own the vision, strategy, and roadmap for Clumio's AI and platform capabilities, aligning them to a multi-cloud resilience and governance strategy.  * Own the end-to-end platform user experience—policy creation and management, role-based access control (RBAC), consumption and onboarding flows, and reporting and dashboards—ensuring the product is intuitive at both individual and enterprise scale.  * Define and prioritize AI-driven features—such as anomaly and ransomware detection, data classification, risk scoring, and intelligent recovery recommendations—that move customers from reactive recovery to proactive resilience.  * Shape the platform services (APIs, data pipelines, extensibility, and governance frameworks) that allow protection and intelligence capabilities to scale across services like Amazon S3, DynamoDB, and Apache Iceberg, and into new clouds.  * Partner closely with engineering across the full product lifecycle: discovery, requirements, prioritization, launch, and iteration.  * Translate deep customer and market insight into clear requirements, making sharp trade-offs on scope, scale, and time-to-market.  * Work with security, compliance, and design partners to ensure the platform and its AI features are trustworthy, explainable, and enterprise-grade.  * Define success metrics, instrument the product, and use data to guide the roadmap.  * Collaborate with marketing, sales, and customer teams on positioning, pricing, packaging, and launch of new capabilities.  * Act as a cross-functional leader and the voice of both the customer and the business, aligning stakeholders around a shared plan.  What We're Looking For  * 6+ years of product management experience, ideally in cloud infrastructure, data platforms, data protection, or security (B2B/enterprise SaaS).  * Track record of owning platform or core product surfaces end to end—policy/workflow management, RBAC and permissions, admin and consumption experiences, or reporting and analytics.  * Demonstrated experience shipping AI/ML-powered features or data-intensive products—familiarity with modern AI approaches (e.g., anomaly detection, classification, LLM/agentic workflows) and a clear grasp of their trade-offs.  * Strong technical foundation: comfortable partnering with engineers on architecture, APIs, and platform design, and reasoning about systems at scale.  * Working knowledge of public cloud (AWS strongly preferred; Azure/GCP a plus) and core data services such as object storage and NoSQL databases.  * Proven ability to turn ambiguous, fast-moving problem spaces into clear strategy and executable roadmaps.  * Excellent communication and stakeholder management—able to influence across engineering, design, and go-to-market without direct authority.  * Customer-obsessed and data-driven, with strong analytical and prioritization skills.  * Bachelor's degree in a technical field (e.g., Computer Science or Engineering) or equivalent experience.  Nice to Have  * Experience in backup, disaster recovery, cyber resilience, or data governance/compliance.  * Familiarity with multi-cloud environments and data-lake/table formats such as Apache Iceberg.  * Advanced degree in a technical or business discipline.  You’ll Love Working Here Because   * Collaborate with amazing, driven, and supportive team members.    * Enjoy continuous professional growth through product training, development programs, and clear career pathways.    * Work on high-impact, large-scale cloud data protection systems used by global enterprises.    * Thrive in an inclusive, open culture with opportunities to connect through our community groups.    * Take advantage of generous global benefits tailored to support your well-being.    * Receive competitive compensation that reflects your impact.    * Share in our success through our Employee Stock Purchase Plan.   Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com [accommodations@commvault.com] For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com [wwrecruitingteam@commvault.com].   Commvault's Privacy Policy [https://www.commvault.com/privacy-policy]

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! MANAGER, TECHNICAL SUCCESS MANAGEMENT YOUR OPPORTUNITY Are you ready to shape the future of observability by guiding a team dedicated to technical success? At New Relic, we are looking for a Manager, Technical Success Management to lead, stabilize, and nurture a high-performing post-sales team. In this role, you will guide a dedicated team of Technical Success Managers (TSMs) to drive customer value within a consumption-based business model. You will foster high performance, support Enterprise account engagements, and build strong foundational relationships with customer teams to drive absolute confidence in our partnership. You will maximize your team's effectiveness by empowering them to succeed, delivering a significant impact to the organization while continuing to make strong individual contributions. WHAT YOU'LL DO * Drive accountability for high performance by setting clear expectations, providing equitable support, and empowering your team to identify and solve problems. * Hire, nurture, and mentor top talent to successfully support Enterprise accounts using collaborative tools like the 'Coach the Coach' framework and DiSC profiles. * Implement rigorous operational frameworks across critical value pillars, guide Mutual Action Plans (MAPs) for major accounts, and codify 'Winning Playbooks' to enable team success. * Act as the ultimate trusted advisor by moving beyond foundational relationships to establish strong connections with VP and C-level customer personas. * Take ownership of maintaining continuous customer engagement by prioritizing regular interactions and in-person meetings outside of standard Customer Business Reviews (CBRs) to build absolute confidence in the partnership. * Present 'Business Outcomes' instead of just reporting deliveries, quantifying efficiency and revenue protection to ensure renewals become an easy 'yes' for the CFO. * Proactively facilitate internal "Loss Reviews" for account churn to extract objective learnings, identify systemic gaps, and codify preventative strategies as a team. * Work with Pre-Sales leadership to bridge the gap between 'Land' and 'Expand' motions, shadow key Enterprise POCs, and align resources to remove obstacles to execution. * Partner closely with the expansion cohort of the sales business to continuously elevate customer sentiment and drive shared success. YOUR QUALIFICATIONS * 3-5 years of experience managing post-sales technical success teams, technical account management teams, or solutions consulting teams. * Graduation (B.Tech / B.E) or equivalent higher education. * Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority. * Possess the ability to build and stabilize a team, having successfully steered groups through transitions. * Presents themselves with a leadership style fostering a learning environment, celebrating risk-taking, and connecting people to development opportunities. * Maintain excellent foundational relationships with customer teams, ensuring zero major escalations and securing public customer advocacy.  * Act quickly to tackle difficult problems, critically evaluate situations to develop solutions that address root causes, and thoughtfully guide the team through change. Bonus Points If: * You have 3+ years of hands-on experience in technical consulting, solutions architecture, or technical account management, with a focus on cloud, DevOps, observability, or SaaS technologies. * You possess deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. * You have prior experience and a strong understanding of working within a consumption-based business model.   #LI-AD2 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com [resume@newrelic.com]. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance [https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf]. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy [https://newrelic.com/termsandconditions/applicant-privacy-policy]