Renewals Specialist

MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business. We're looking to speak with candidates based in Toronto for our hybrid working model. WHAT YOU WILL BE DOING As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management * Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes * Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals * Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement * Build and maintain strong relationships with customers to understand their usage, needs, and challenges * Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Data Analysis * Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts * Provide regular updates to the management team on renewal status and key metrics Cross-functional Collaboration * Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals WE'RE LOOKING FOR SOMEONE WITH * 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment * Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution * A track record of strong performance against defined targets, metrics, or goals * Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally * Strong problem-solving, organization, and negotiation skills * Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time * Talent for building solid relationships with internal and external stakeholders * Self-motivated with a strong drive to succeed * Prior exposure to database, cloud, and infrastructure technology is a plus WHY JOIN NOW * MongoDB invests heavily in the development of each of our new hires & continuous career development * Best in breed Sales trainings, including our comprehensive GTM Academy and development programs * Generous and competitive benefits (parental leave, fertility & wellbeing support) * Friendly and inclusive workplace culture — Life at MongoDB ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426285 AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward. MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB’s base salary range for this role in Canada is: $90,300—$90,300 CAD

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. ABOUT THE ROLE As a Renewals Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success. WHAT YOU’LL DO (ROLE EXPECTATIONS) * Execute High-Volume Renewals: Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR (annual recurring revenue), adapting to threshold changes based on evolving business needs. * Drive Customer & Partner Satisfaction: Ensure exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal workstream ecosystem. * Collaborate Cross-Functionally: Partner directly with the Deal Desk, Pricing, Partners, Customer Success, Sales Operations, Account Executives, and end customers to secure on-time contract executions. * Champion AI-Driven Productivity: Adopt, master, and champion modern AI tools to efficiently manage tasks, optimize daily workflows, and maximize productivity to consistently meet and exceed targets within a variable compensation model. * Identify Growth Opportunities: Develop a strong foundational understanding of Zscaler products to successfully migrate legacy contracts to current SKUs and identify potential upsell opportunities to hand off to Account Executives. WHO YOU ARE (SUCCESS PROFILE) * You act like an owner: Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. * You are a problem-solver: You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. * You are customer-obsessed: You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. * You operate with urgency: You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. * You are driven by innovation: You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way. WHAT WE’RE LOOKING FOR (MINIMUM QUALIFICATIONS) * AI Tool Integration: Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving capabilities. * Relevant Experience: A strong professional background working in high-volume renewals, sales, or account management environments. * Transactional Mastery: Proven ability to efficiently manage a large volume of concurrent transactions while consistently hitting performance and financial targets. * Cross-Functional Collaboration: Excellent relationship-building and communication skills, with experience aligning with stakeholders across deal desk, channel partners, and customer success teams. * Organizational Excellence: Exceptional organizational, prioritization, and time-management skills tailored to handling high-velocity workstreams. WHAT WILL MAKE YOU STAND OUT (PREFERRED QUALIFICATIONS) * Advanced, active use of AI within your role to drive deeper data insights, elevate personal productivity, and uplift the overall quality of work for yourself and your team. * Prior knowledge of Zscaler’s product portfolio, operational tools, and commercial contracting frameworks.   #LI-JK3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.