Senior Operations Manager, Post Production - Dallas

Description Senior Sales Manager Join our team at the Hilton Anatole in Dallas, TX —a premier destination for unforgettable meetings, events, and guest experiences. Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary Located at the Hilton Anatole, the Senior Sales Manager plays a critical role within the In-Venue Sales organization as they will be responsible for driving the sales efforts of their assigned hotel. This position will act as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads. Through our Catalyst Sales Process, the Sales Manager will be tasked to move leads through their respective sales funnel; focusing on connection, prequalification, solutions, and more. In addition, this Senior role will focus on large scale production sales efforts for their designated property. Essential Functions Serve as a sales subject matter expert and ambassador for the designated hotel sales team. Responsible for generating and revising scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services. Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more. Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies. Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc. Responsible for entering all pertinent client information into Pinnacle Live’s CRM platform and developing and driving an individual sales strategy that includes individual and team funnel and sales activity reporting. Communicate & collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales. Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams. Represent Pinnacle Live and hotel during site visits, planning meetings, and pre-convention and debrief meetings. Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up. Manage accurate and timely billing of events and clients. Perform other duties as assigned. Required Skills & Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Highly skilled communicator; exceptional interpersonal and relationship-building skills Highly skilled at project management; proven success working in a fast-paced environment Problem solver mindset: ability to remove obstacles for clients through strong organizational skills Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients Very strong time management skills with the ability to work on multiple projects at a time effectively Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively Exceptional relationship builder, internally and externally Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Bachelor’s degree in business or related field Minimum of three (3) years of experience in a customer service facing role Minimum of two (2) years of experience in a hospitality sales leadership role Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress Production and Staging experience are preferred Scenic and Décor experience is preferred Rigging, Electrical, and Exhibit experience is preferred Benefits Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

Regional Senior Manager, Post Production/Inventory Quality and Readiness Position Overview: As the Regional Senior Manager of Post Production/IQR, you will have the unique opportunity to partner closely with several different teams at multiple sites (including IC leadership, reconditioning, and support teams) to drive the strategy behind the development and deployment of Post Production & Quality programs, as well as manage continued performance of internal and external vendors. We are looking for a resourceful self-starter who will set the tone for the successful and fast-paced growth of our Inspection Centers. The Regional Senior Manager of Post Production/IQR role will be heavily focused on leading our teams to effectively close operational gaps and establishing standardized practices that will drive exceptional quality.  What you’ll be doing: * Driving successful execution amongst our Post Production teams by effectively leading and developing team members and creating and implementing new processes and systems. * Identifying issues or roadblocks to execution and quickly taking action to problem solve and implement effective solutions across a large and quickly evolving platform. * Providing clear direction and necessary support to ensure operational gaps are being closed in a timely manner.  * Working with key business partners to develop systems, metrics, reporting, and staffing models for our Post Production processes and teams.  * Effectively leading and developing onsite personnel at third-party production  locations.  * Managing quality of internal and external vendors responsible for producing units for Carvana.  * Establishing effective working relationships with internal and external partners.  * Creating and successfully executing large-scale change management initiatives and new process rollouts.  * Other duties as assigned.  What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Minimum of 8 years of leadership, people development, and operations experience  * Experience working in a Lean Manufacturing environment  * Experience developing effective and scalable operating systems and processes * Proven track record of production process improvement and innovation * Proven track record of managing complex change across large teams * Proven track record of leading and developing others  * Proven ability to obtain project deliverables and company metrics  * Strong analytical thinking and organizational skills  * Strong written and verbal communication skills; Ability to learn quickly and transfer knowledge * Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance * Ability to maintain high volume and high-quality content in a fast-paced environment. * Ability to travel up to 80% (multi site responsibility) * Ability to provide valuable and actionable feedback * Proficient computer skills * Must be at least 18 years of age * Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years). * Ability to read, write, speak and understand English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.