
Alan · Anywhere in France
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today....
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare
works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop
treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of
willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and
care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies
of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across
France, Spain, Belgium, and Canada. And beyond.
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members,
health professionals, and even ourselves!
Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of interactions.
We move fast, with a lot of ownership, and are proud to tackle big problems!
Our process is very simple: those who make product decisions are the same ones who build them.
We are also the stewards of our members' most sensitive data, and building privacy in by design is core engineering work for us,
not an afterthought.
Want to know more? Read this article on our Engineering career path.
Python/Flask/React and PostgreSQL at the core, in a monorepo we deploy daily. You build it, you own it. (Wider platform: AWS/GCP,
Kubernetes, Terraform, Datadog.)
🤖 THE DATA FOUNDATIONS CREW - WITHIN THE TECH FOUNDATIONS AREA
You'll own the Data Privacy Orchestrator, the platform 15+ areas and 1M+ members depend on to handle personal data safely. Your
job is to build safe-by-default abstractions at scale and enable every area to run its own data lifecycle, so the platform no
longer depends on one person.
developer experience, exquisite operational excellence, and built-in security to make shipping exceptional products effortless.
engineering across Alan: retention, deletion, anonymization, and pseudonymization, by design. It builds and runs the Data
Privacy Orchestrator and equips each area to own its own data rules on top of it. The team also handles data shared with third
parties and partners, with Legal and Security on requirements, including authority-facing work.
1. Own and run the platform: its core engine, safety mechanisms (preview/dry-run, audit trail), and operational health (deploys,
on-call, observability).
2. Build the paved road: docs, templates, and self-serve tooling so any area plugs in and manages its own data rules, you build
the capability, not do the work for them.
3. Bridge across areas: align legal, security, data, and product on requirements; resolve deletion-ordering trade-offs. Each area
stays accountable for its own data.
4. Grow the surface: extend coverage across data stores and third-party systems as Alan expands into new countries.
Alan manages data lifecycle at scale.
confidence.
areas that produce the data.
production ownership, not a year count.
expose to them.
product crews who don't report to you aligned on a plan, and driving it to completion.
perfect.
model.
data should feel effortless.
operate it: rollouts, alerting, on-call, incident response.
on a design decision as you are writing the code.
you've worked, the less they have to engage you.
by design at scale.
For this opportunity, we are aiming to hire above the E level range.
But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a
bonus.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how
underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
only high-quality time with co-workers.
cultural values that guide our approach to work.
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ THE ENGINEERING TEAM ⭐ In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves! Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of interactions. We move fast, with a lot of ownership, and are proud to tackle big problems! Our process is very simple: those who make product decisions are the same ones who build them. We are also the stewards of our members' most sensitive data, and building privacy in by design is core engineering work for us, not an afterthought. Want to know more? Read this article on our Engineering career path. 🛠️ THE STACK Python/Flask, Typescript, React, React Native on the coding side. AWS, GCP, Kubernetes, PostgreSQL, Redis, Terraform/Terramate, Datadog, Cloudflare, GitHub Actions on the platform side, all in a monorepo. We deploy daily and believe in distributed ownership - you build it, you own it. 🤖 THE DATA FOUNDATIONS CREW - WITHIN THE TECH FOUNDATIONS AREA 🎯 MISSION * Tech Foundations - enables product crews and creates the environment to thrive, combining world-class infrastructure, intuitive developer experience, exquisite operational excellence, and built-in security to make shipping exceptional products effortless. * Data Foundations - is one of its crews. Its mission: be the enabling and platform team for data lifecycle and privacy engineering across Alan: retention, deletion, anonymization, and pseudonymization, by design. It builds and runs the GDPR Orchestrator (the platform's current embodiment) and equips each area to own its own data rules on top of it. The team also handles data shared with third parties and partners, with Legal and Security on requirements, including authority-facing work (e.g. CNIL). 🔭 SCOPE 1. Own and evolve the privacy platform (build & run): its core engine, its safety mechanisms (preview/dry-run, audit trail), and its operational health (deploys, on-call, observability). You design the contract areas build on and keep it reliable as adoption grows. 2. Build the paved road (enable, teach to fish): docs, templates, and self-serve tooling so any of our 15+ areas can plug into the platform and manage its own data rules and dependencies. You coach areas through pairing and syncs; you build the capability rather than doing the work for them. 3. Coordinate across areas (the cross-area bridge): align legal, security, data, and the data-producing areas on requirements, surface cross-area data dependencies, and resolve design trade-offs between them. You own the coordination; each area stays accountable for its own data and rules. 4. Push the foundations forward: drive open platform design questions to a conclusion and grow the platform's capabilities as Alan's data, products, and footprint expand. 👀 FOCUS FOR 2026 * Own the platform: become the long-term owner of the GDPR Orchestrator and shape the roadmap for how Alan manages data lifecycle at scale. * Raise the bar on the platform: invest in its safety, observability, and developer experience so areas build on it with confidence. * Lay the paved road: ship the docs, templates, and tooling that let areas self-serve, then move ownership of data rules to the areas that produce the data. * Scale the surface: grow the platform's reach across data stores and third-party systems as Alan expands into new countries. ⭐ IS IT YOU WE'RE LOOKING FOR? EXPERIENCE WE VALUE * Senior-level experience (typically 8+ years) in backend or platform software engineering, or equivalent, with deep production ownership (API and contract design, data modeling, running what you ship). * You've built and operated platforms, libraries, or services that other engineers depend on, and you care about the contract you expose to them. * You're comfortable operating across many teams and influencing without authoritarianism: getting legal, security, data, and product crews who don't report to you aligned on a plan, and driving it to completion. * You bring pragmatism under constraint: you ship sound, safe solutions and improve them over time, rather than waiting for perfect. * Strong plus: prior privacy, GDPR, or data-governance exposure, and experience working in an enabling or platform-team operating model. * Explicitly not required: deep legal expertise. Legal and security partner with this role; they don't get replaced by it. MINDSET WE VALUE * You treat platform engineering as product work: engineers and members are your customers, and doing the right thing with their data should feel effortless. * You're hands-on: writing code is the bulk of the job (Python, TypeScript). You ship what you write to production yourself, then operate it: rollouts, alerting, on-call, incident response. * You design and communicate: you're as comfortable writing a framing doc, drawing a dependency map, and aligning several areas on a design decision as you are writing the code. * You're an enabler: you measure your impact by how fast areas run their own data rules without ever consulting you. The harder you've worked, the less they have to engage you. * You build reusable patterns: guardrails, libraries, and safe-by-default abstractions that keep data handling correct and safe by design at scale. * You're fluent in English (French is not required). For this opportunity, we are aiming to hire above the E level range. But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus. 🌍 HOW WE WORK * Location: You must be legally eligible to work in France, Belgium, or Spain. * Remote work: We offer remote work flexibility, but we value in-person collaboration. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. YOU WANT TO KNOW MORE ABOUT ALAN? * 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. * 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M users , and have reached 770M+ in ARR. Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality 🚀 WHY JOIN CARE OPS NOW IN 2026? 🚀 You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: "It works, so why join now?" Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry. Here is why this is the moment to join. * People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility. * Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain. * Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark). We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved: * AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale. * Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it—but we need to master it. * The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next level. Recognition: We are building something unique, yet we are not yet known externally as the reference for Care operations externally. ⭐ THE SENIOR CARE OPS ROLE ⭐ The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to offer a delightful service at scale. Care Ops collaborates closely with Care, Ops, Data, Engineers, and Product teams. Within a team of 8, we are seeking a Senior Care Ops to take the lead of one of our main verticals. Some of the missions include: 1) Operational strategy & scalable systems * Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities (quality, member experience, scalability, cost-to-serve). * Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap (initiatives, sequencing, expected impact, resourcing). * Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement. 2) Performance management & continuous improvement * Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve). * Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast. * Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up. 3) Cross-functional delivery (Product, Data, Engineering) * Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout. * Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early. 4) Stakeholder & change leadership * Lead the vertical as an “area”: create clarity on mission, roles, priorities, and rituals for contributors involved (Care Ops and Care Specialists). * Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership. * Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally. ⭐ JOIN THE CARE OPS TEAM! ⭐️ You will excel as a Senior Care Ops if you: * Possess excellent written and verbal communication skills in English and French, and can adapt your message from front-line teams to C‑level stakeholders (and, when relevant, external partners). * Have strong strategic thinking skills, and can translate Care’s roadmap and company priorities into a clear strategy for your vertical (quality, member experience, scalability, cost-to-serve), with an executable roadmap. * Demonstrate strong cross-functional leadership: you can align Care, Ops, Data, Engineers, and Product around a shared problem statement, make trade-offs, and drive delivery from diagnosis to rollout. * Are highly data-driven and outcome-oriented: you define the right metrics, build simple monitoring/rituals, identify root causes, and turn insights into durable improvements. * Have excellent program/project management skills, and can drive multiple complex initiatives in parallel (process changes, tooling improvements, automations, scope migrations) with clear owners, milestones, and impact tracking. * Are passionate about operational excellence: you iterate quickly, keep a high bar on user experience, and ensure changes stick through documentation, training, and adoption follow-up. * Can lead and grow an area/vertical: you set direction, create clarity, give feedback, and help Care Ops and Care Specialists increase their scope and impact over time. * Are comfortable making decisions in ambiguity, can work independently in a fast‑paced environment, and know when to bring others in early. We’re looking for someone who has already owned and delivered a significant part of an operational (or Care) strategic plan, with clear ownership on outcomes (quality, cost-to-serve, scalability), ideally in a tech or high‑growth environment. Experience with outsourcing / vendor management (e.g., BPOs, external partners) is a strong plus. Experience across multiple countries or languages is a strong plus. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M users , and have reached 770M+ in ARR. Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality 🚀 WHY JOIN CARE OPS NOW AT THE BEGINNING OF 2026? 🚀 You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: "It works, so why join now?" Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry. Here is why this is the moment to join. * People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility. * Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain. * Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark). We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved: * AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale. * Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it—but we need to master it. * The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next level. Recognition: We are building something unique, yet we are not yet known externally as the reference for Care operations externally. ⭐ THE SENIOR CARE OPS ROLE ⭐ The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to offer a delightful service at scale. Care Ops collaborates closely with Care, Ops, Data, Engineers, and Product teams. Within a team of 8, we are seeking a Senior Care Ops to take the lead of one of our main verticals. Some of the missions include: 1) Operational strategy & scalable systems * Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities (quality, member experience, scalability, cost-to-serve). * Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap (initiatives, sequencing, expected impact, resourcing). * Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement. 2) Performance management & continuous improvement * Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve). * Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast. * Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up. 3) Cross-functional delivery (Product, Data, Engineering) * Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout. * Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early. 4) Stakeholder & change leadership * Lead the vertical as an “area”: create clarity on mission, roles, priorities, and rituals for contributors involved (Care Ops and Care Specialists). * Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership. * Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally. 5) Outsourcing / partner management (possible scope) * Own partner strategy and governance: expectations, performance management, escalation paths, and continuous improvement plans. * Lead vendor selection and transitions when needed (RFPs, comparative analysis, negotiation, ramp-up plans). * Manage unit economics for outsourced scopes and drive cost-per-ticket improvements without compromising quality or member experience. ⭐ JOIN THE CARE OPS TEAM! ⭐️ You will excel as a Senior Care Ops if you: * Possess excellent written and verbal communication skills in English and French, and can adapt your message from front-line teams to C‑level stakeholders (and, when relevant, external partners). * Have strong strategic thinking skills, and can translate Care’s roadmap and company priorities into a clear strategy for your vertical (quality, member experience, scalability, cost-to-serve), with an executable roadmap. * Demonstrate strong cross-functional leadership: you can align Care, Ops, Data, Engineers, and Product around a shared problem statement, make trade-offs, and drive delivery from diagnosis to rollout. * Are highly data-driven and outcome-oriented: you define the right metrics, build simple monitoring/rituals, identify root causes, and turn insights into durable improvements. * Have excellent program/project management skills, and can drive multiple complex initiatives in parallel (process changes, tooling improvements, automations, scope migrations) with clear owners, milestones, and impact tracking. * Are passionate about operational excellence: you iterate quickly, keep a high bar on user experience, and ensure changes stick through documentation, training, and adoption follow-up. * Can lead and grow an area/vertical: you set direction, create clarity, give feedback, and help Care Ops and Care Specialists increase their scope and impact over time. * Are comfortable making decisions in ambiguity, can work independently in a fast‑paced environment, and know when to bring others in early. We’re looking for someone who has already owned and delivered a significant part of an operational (or Care) strategic plan, with clear ownership on outcomes (quality, cost-to-serve, scalability), ideally in a tech or high‑growth environment. Experience with outsourcing / vendor management (e.g., BPOs, external partners) is a strong plus. Experience across multiple countries or languages is a strong plus. For this opportunity, we are aiming to hire within the C1-E level range. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.