Lead Product Designer - Healthcare

You see software development and team organization not as a rigid set of rules, but as a craft that deserves better tools. You want to design complex, data-rich productivity platforms where information architecture is a first-class problem, and you want to rethink how humans work alongside AI. If you are a designer who values hands-on craft, hates unnecessary bureaucracy, and wants the autonomy to build a team's design process from scratch, this role was built for you. ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO YouTrack handles serious complexity – agile boards, backlogs, knowledge bases, helpdesks, and deeply customizable workflows – across teams from two-person startups to global enterprises. We’re at a point where the category's oldest assumptions are worth reconsidering. Issue tracking has relied on the same foundational blocks for years, but AI opens an opportunity to rethink how software can actively help teams get work done. We need a Lead Product Designer to shape where project management goes next while keeping a massive, mature surface area coherent, legible, and a pleasant to use. In this role, you’ll lead a small design team of two designers, own the overall design quality bar across the product, and act as an individual contributor on our hardest, least-charted problems. You’ll build a fresh design process from scratch with the full backing of a team lead who respects craft and values professional judgment. Day to day, you will: * Shape a point of view on how project management and issue tracking evolve in an AI-native world and turn those concepts into tools people can actually use. * Design how people work alongside AI capabilities in YouTrack, from conversational interfaces to inline assistance and background automation. * Develop interaction patterns for unsettled problems, including surfacing AI confidence, making actions transparent, and keeping users in control. * Prototype and test new concepts quickly, separating ideas that feel clever from those that genuinely reduce friction. * Keep a large, deep product coherent so that boards, helpdesks, reports, and administration feel like a single cohesive engine. * Partner with product management and engineering to shape roadmap priorities from a design perspective, influencing what gets built and why. WHAT YOU’LL BRING * A deep commitment to craft ownership, holding yourself and your team to high standards without creating bottlenecks. * Comfort building clear, lightweight processes, without turning them into restrictive bureaucracy. * The generosity to share knowledge openly and collaborate across a broad, global design community. * Clarity in your writing and reasoning, with the ability to explain complex design decisions in plain words. * Comfort with ambiguity and a healthy appetite for finding the right questions before designing the answers. * Strong opinions, loosely held, with a clear understanding of when to follow platform conventions and when to break them. WHAT YOU’LL NEED * Successfully led the design of complex, data-rich productivity tools or software systems where information architecture is a primary challenge. * Proven understanding of how modern AI systems operate beyond single-turn prompts, including agentic workflows and multi-step execution. * Experience mentoring and leading other designers, giving clear feedback that lands and raises the bar. * Ability to design unified experiences that cater to small startup teams and large enterprise customers simultaneously. * A portfolio showing a range of work from precise micro-interactions to large-scale information architecture. WHAT SUCCESS LOOKS LIKE Success means earning the trust of your team and peers through sound interaction choices and clear systemic improvements. You will establish a reliable critique rhythm and a structured way of working that helps your designers grow. Within your first few months, delivering clear patterns for our AI capabilities, paying down accumulated UX debt, and ensuring YouTrack remains both deep and remarkably quick on its feet. WHY JOIN JETBRAINS? * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work schedule. Enjoy the freedom to work from home or from the office. * Extra time off. More days to relax, recharge, and do the things you love. * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. Assistance to help make your move as smooth and stress-free as possible. * Free meals and snacks. Lunch and refreshments provided to keep you fueled. * Health and wellness. On-site gyms or sports club stipends. * Internal events. Company-wide celebrations and team gatherings. If this sounds like you, we’d love to hear from you. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Senior Product Designer - Retail Reaktor’s award-winning tech and design community is looking for a Senior Product Designer to join our Amsterdam office. You understand how to sell creative work — grounding every choice in brand strategy, user insight, and business value. If you enjoy turning strategic insights into elegant, effective design solutions — and thrive on crafting interactive experiences that blend form and function — you might be just who we’re looking for. As a Lead Product Designer at Reaktor, you create visuals that make clients want to buy into your ideas. You’ll design thoughtful, intuitive, and impactful digital experiences that drive real-world outcomes for some of the most iconic retail brands. You’ll shape ideas, bring clarity to complex challenges, and collaborate closely with clients and cross-functional teams to turn strategy into standout execution. At its core, Reaktor is a technology company that helps ambitious organizations become digital leaders. From premium software development to transformative retail journeys, our global community of experts does it all. YOUR DAILY TASKS INCLUDE: * Leading the design of product experiences across digital touchpoints, from strategy to final pixel * Working side by side with developers, strategists, and product owners to co-create holistic solutions * Conceptualizing and prototyping new features and flows to test, validate, and sell ideas * Bringing a strong visual point of view — from brand systems and typography to motion and transitions * Presenting creative directions clearly and persuasively to both clients and internal teams * Participating in workshops and collaborative sessions to uncover insights and shape vision * Maintaining a balance between high-level design leadership and hands-on execution YOU LOVE SOLVING DESIGN PROBLEMS WITH CRAFT, LOGIC, AND COLLABORATION. To thrive in this position, you’ll need: * 8+ years of experience in digital product design, preferably within fast-paced consultancy or client-facing environments (This is a guideline and not a hard requirement) * The ability to think conceptually and strategically, connecting business goals to design decisions * Confidence in selling your work through compelling storytelling and rationale * Immaculate taste and a sharp eye for visual design across layout, typography, and UI systems * Strong interaction design skills and a clear understanding of user flow logic and responsive behavior * Fluency in modern design tools (e.g. Figma, Adobe Creative Suite) and familiarity with prototyping or motion tools * Experience working in interdisciplinary teams with developers, strategists, and copywriters * Comfort navigating ambiguity and proactively shaping briefs or concepts from scratch * Curiosity, humility, and a constant appetite for learning and evolving your craft * Fluent English language skills, with fluent Dutch being a nice-to-have but certainly not compulsory * The ability to work in-person with your colleagues and client. We have no set limits for days per week in person, but it is important you understand that this is not a fully remote role Why join us? For two decades, we’ve been developing qualities and capabilities for adapting, reacting, and supporting change – building Reaktor to hold up in a fast-paced environment while ensuring the well-being of our people. While working at Reaktor, we’ll provide you with: * The ability to impact how you work. Together with the client, your team chooses the approach, technologies, and methodologies you think will work best in any given situation * A community with as much support as your heart desires * A team that’s not only experienced but considerate as well – they all want you to succeed * A sustainable work-life balance and support for your daily life outside of work. (e.g., free moving day, Reaktor car share, sick child care services, office space to use for your private events, etc.) * An opportunity to grow as a professional. In addition to the day-to-day work, we offer internal training courses, community events, and 15-minute coffee breaks to discuss hot topics in tech and design * A possibility to take part in more extended academy-like studies like Cloud Academy * 300+ hobby clubs, from winter swimming and running to knitting and archery, that bring people together outside of (and sometimes inside) office hours. Many of these are supported by Reaktor * Our salary range for this role is 70-84k euros per year * Check more benefits & perks below Diversity, equity, and inclusion Together, we are committed to making Reaktor an environment that embraces and values all of our employees for the whole of who they are. We encourage applicants from all backgrounds to apply, knowing that studies show that members of underrepresented communities don’t apply for jobs unless they fully satisfy all of the requirements. If you're thinking twice about applying for this reason, we invite you to send us your application anyway. You could be just the person we're looking for. Read more about our DEI work here. Interested? Drop us a line – We'll be happy to hear from you! When submitting, please remember that we are looking for hands-on design experts. Therefore, including a portfolio is strongly recommended. Thanks!