Engineering Manager, Optimize Interfaces

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. HEAD OF ENGINEERING, ADYEN PROTECT We are seeking a visionary and highly technical Head of Engineering to lead the development and scaling of Adyen Protect. Adyen Protect is our ML-first product suite designed to detect and mitigate payment fraud in real-time across billions of transactions. In this role, you will lead a specialized domain of four high-impact engineering teams dedicated to staying ahead of increasingly sophisticated global fraud networks. You will be the strategic driver behind our risk engine, ensuring that our ML models are not only accurate and performant but also transparent and actionable for the world's largest merchants. This is a role for a leader who thrives at the intersection of big data, predictive modeling, and high-availability systems. You will be responsible for ensuring that as Adyen grows, our ability to protect our merchants and their consumers remains world-class. WHAT YOU’LL DO: * Vision & Strategy: Define and execute the technical roadmap for Adyen Protect, aligning Machine Learning capabilities with the evolving needs of global e-commerce and regulatory landscapes. * Scale ML Operations: Lead four multidisciplinary teams in building and maintaining scalable infrastructure for model training, real-time scoring, and automated experimentation (A/B testing) at the millisecond level. * Engineering Excellence: Establish and maintain high standards for engineering quality and reliability. Ensure our fraud detection systems are resilient, low-latency, and capable of processing massive data volumes without downtime. * Cross-Functional Leadership: Partner closely with Product Leaders, Risk officers, and other parts of the business to translate complex fraud patterns into robust technical features and automated mitigation strategies. * Team Development: Mentor and grow a high-performing organization of engineers and engineering managers. Foster an inclusive environment that encourages rapid prototyping, ethical AI practices, and continuous learning. * Merchant Advocacy: Interface with our largest global merchants to understand their unique risk profiles and ensure Adyen Protect provides the granular control and insights they need to grow their business safely. WHO YOU ARE: * ML & Data Enthusiast: You have a deep understanding of Machine Learning lifecycles, from data engineering and feature extraction to model deployment and monitoring. * Proven Leader: You have a track record of leading complex engineering organizations and managing other managers, specifically within high-growth fintech or SaaS environments. * Strategic Problem Solver: You can balance the immediate need for fraud mitigation with the long-term goal of reducing "false positives" to maximize merchant revenue. * Tech-Fluent: You remain technically literate and are comfortable diving into architecture discussions regarding distributed systems, data pipelines, and real-time processing. * Collaborative: You excel at building bridges between technical and non-technical stakeholders, explaining the "why" behind complex (ML) decisions. MINIMUM QUALIFICATIONS: * 7+ years of technical experience, including significant tenure as a hands-on software or machine learning engineer. * 5+ years of experience in manager-of-managers roles, overseeing multiple engineering teams. * Experience with High-Scale Systems: Proven track record of managing products that handle high-throughput, low-latency workloads (e.g., payments, cybersecurity, or real-time bidding). * Domain Expertise: Familiarity with fraud detection, risk management, or identity verification systems is highly preferred. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Documentation Experience Team The Documentation Experience Team is responsible for building the systems and foundations that improve how technical knowledge is created, structured, and delivered across Adyen’s developer ecosystem. You will work on core challenges related to content quality, freshness, consistency, scalability and the ability to make information usable both for people and agents. In this role, you will help design and evolve the architecture that powers the next generation of Adyen’s knowledge platform. This includes shaping structured content models, connecting structured content from multiple sources and building interfaces that make technical documentation accessible across products and tools as knowledge. Your work will enable more reliable, contextual, and efficient access to information for customers, developers, and internal teams. The team is a strategic part of the Developer Experience group within the Customer Experience solution. Our mission is to provide clear, accurate, and accessible knowledge that supports customers throughout their integration journey and helps them move quickly with confidence. Core Focus Area * Content Architecture: Design scalable content structures and metadata models that support consistency, reuse, and discoverability across documentation and technical knowledge. * Knowledge Systems Design: Contribute to the design of structured knowledge representations that allow information to be connected, navigated, and used programmatically. * Ingestion and Data Processing: Develop reliable pipelines and services that unify content from multiple sources, ensuring quality, accuracy, and readiness for downstream use. * APIs for Knowledge Access: Build and maintain high performance APIs that make technical knowledge available across tools, products, and user interfaces. * Quality, Instrumentation, and Continuous Improvement: Implement monitoring, instrumentation, and quality controls that improve reliability, support data informed decision making, and ensure the long term scalability of the knowledge platform. What You’ll Do * Architect, implement and deliver the next generation of Adyen’s documentation platform, establishing the foundation for intelligent and contextual knowledge delivery via AI native interfaces. * Build a first-class Documentation Experience through close collaboration with engineering, technical writing, product design, and product management teams. * Co-lead Adyen’s Documentation Experience strategy with the Team Lead and Product manager on direction and execution ensuring alignment with business goals. * Define the technological direction of the team, propose future-proof solutions and drive innovation and adoption of new technology. * Build strong cross-functional relationships and influence stakeholders with diverse backgrounds in adjacent teams. * Provide technical leadership, conduct thorough code reviews, mentor engineers, fostering a culture of engineering excellence and performance. Who You Are * You have deep expertise in (semantic & content) modelling; from modelling textual content meant to be published on the web managed in distributed sources (e.g. headless CMS, Git repositories). * You have experience in building robust content ingestion pipelines. Extracting and transforming unstructured and structured content sources into knowledge graphs. Experience in Neo4j, Kafka or RabbitMQ is preferred. * You have experience in designing, building and maintaining reliable, high performing APIs for efficient complex data retrieval. Experience in Java, PostgreSQL, REST and GraphQL is preferred. * You have experience working with search indices (e.g. ElasticSearch) and implementing indexing strategies maximising search relevance for complex queries. * You have an understanding of DevOps principles. Experience in Jenkins, Gitlab CI/CD and Kubernetes is preferred. * You have a strong drive for automation and leveraging technology to improve efficiency and quality. Being AI native and being hands-on with new technology is preferred. * You’re an excellent verbal and written communicator, able to materialise strategy into technical initiatives and communicate complex technical concepts. * You are comfortable representing technical points of view in front of internal and external technical audiences. * You have a strategic mindset and thrive in cross-functional environments with a passion for driving customer experience impact. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.