Customer Success Manager

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role is based in our Amsterdam office, where our Benelux team is located. What you'll be doing: * Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption * Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers. * Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers. * Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). * Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. * Act as the first line for customer issues related to onboarding, usage, or product value. * Partner with Marketing to identify case study, testimonial, and reference opportunities. * Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. * Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility. Who you are: * Fluent in Dutch and proficient in English * You have prior experience in customer success, account management, roles in a SaaS or technology environment. * Proven ability to drive product adoption, customer satisfaction (NPS), and retention results. * You are technically confident and able to guide customers through setup, usage, and best practices. * Strong communication skills across multiple stakeholder levels. You are adept at building trust and asking the key questions that uncover a customer's underlying business needs. * You are highly organized with a proven ability to manage a large portfolio (Mid-Market) with excellent follow-through and attention to detail. You use data to identify trends and risks before they escalate. * You possess a solid understanding of the digital marketing funnel and search marketing landscape and are curious about the digital world.  * A genuine passion for helping customers succeed and seeing measurable business impact. * You are a collaborative team player who enjoys working cross-collaborative with Account Managers, Product, and Marketing to deliver customer value. * You proactively identify and resolve challenges; like to act as a "bridge" to help the team overcome roadblocks and help to elevate peer performance.  * Comfortable working with data and insights to identify trends, risks, and opportunities. What’s in it for you: * Competitive compensation package + bonus * 20 days holiday with an additional 8 days after 6 months of continuous employment * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense  * Health benefit of 50€ a month which you can use to spend on anything that supports positive health * Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan * Prime location with stunning views of the Alster in a brand-new office space Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Location: Amsterdam, Hybrid Internship Length: Six months, 40 hours per week    Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment?  At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our Onboarding & CSM Teams, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!    At Workwize, we’re revolutionizing how businesses support their global teams.   The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.    Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 30,000 users and managing 100,000+ devices globally.       What you will learn:  * Customer Success best practices: Learn how CSMs drive customer satisfaction, growth, and retention.  * Data & Analytics: Dive deep into customer data to help the CSM team identify trends and opportunities for improvement.  * Cross-functional collaboration: Work alongside our operational teams to ensure seamless customer experiences.  * Strategic engagement: Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions.    Key Responsibilities  * Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.  * Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions.  * Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.  * Help prepare Business Review data, Success Plan data, and other ad-hoc reports as needed.  * Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.    Skills & Qualifications  * Currently pursuing a degree in Business, Marketing, IT, Data Analyst, Project Manager or a related field (or have a strong interest in these areas).  * Good communication and interpersonal skills, with a willingness to learn and grow.  * An interest in SaaS or customer success is a plus, but not required—you’ll learn a lot on the job!  * A basic understanding of data and analytics is helpful, but not essential. We’ll teach you the ropes.  * A problem-solving mindset with a positive, customer-first attitude.  * Ability to work well in a team and independently when needed.      Benefits:  * Be part of a fast-paced Customer Success team, gaining valuable hands-on experience in the field.  * Immerse yourself in a startup culture with a flat structure where your ideas and contributions are truly valued.  * A fantastic opportunity to work with data and develop skills in data analysis and reporting, directly impacting customer satisfaction.  * Collaborate with cross-functional teams on real-world projects that make a tangible difference for our clients.  * Potential to join the Workwize team after a successful internship evaluation.  * Receive mentorship from experienced Customer Success Managers, equipping you with the skills and knowledge to excel in your future career.    What Workwize Offers:  * A vibrant, entrepreneurial work environment that encourages innovation and growth.  * A monthly internship compensation of €500 /monthly * Weekly team lunches and fun monthly surprise events to boost team spirit and camaraderie.  * Flexibility to work in a hybrid environment, balancing office and remote work settings.  * The best work setup with all the necessary tools and equipment provided to ensure your success.