Principal UX Designer

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . SEE YOURSELF AT TWILIO Join the team as Twilio’s next Staff Product Designer (Channels UX). ABOUT THE JOB At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4) to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio's core communication products (including Voice, Email, and SendGrid infrastructure).12   Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys inside Twilio's modern One Console ecosystem. You will own information architecture, naming frameworks, complex API configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while leveraging the scale of a world-class communication platform.12 RESPONSIBILITIES * Lead End-to-End Channels UX Strategy: Own the complete user journey and define the strategic user experience vision and long-term design architecture for Twilio’s core communications platforms and primitives.12 * Drive Channel-Agnostic Coherence: Partner with design, product, and engineering leaders across Messaging, Voice, and Email to build unified, channel-agnostic configuration and observability narratives inside One Console.12 * Translate Technical Complexity: Translate abstract telecom abstractions and technical infrastructure primitives (including APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental models.12 * Establish High-Level Strategic Partnerships: Partner vertically and horizontally with Product Directors, Engineering VPs, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.12 * Uphold Craft Excellence & Scale Design Systems: Actively participate in and scale the UX Design Feedback Process. Mentor junior designers, build reusable design frameworks, and drive structural change within a scaling UX organization.12 * Define Observability Standards: Architect the design frameworks for high-density data visualizations, live charts, centralized logs, and real-time diagnostic dashboards that track performance and deliverability metrics.12 QUALIFICATIONS REQUIRED: * Work schedule: Full-time, US-based, remote.12 * 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.12 * Expert-Level Systems Thinking: A world-class portfolio demonstrating structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.2 * Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.12 * Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.12 * AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows, using emerging technologies thoughtfully to improve design speed, quality, and overall impact.12 DESIRED: * Designed for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).12 * Advanced Data Visualization Fluency: Deep expertise in designing high-density monitoring systems, analytical reporting dashboards, or live diagnostics charts.12 * Communications Industry Expertise: Background or familiarity with real-time streaming architectures, telephony systems (SIP, WebRTC), or email delivery infrastructure and transactional communication protocols.12   Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.   Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.   The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300 * Based in the San Francisco Bay area, California: $187,200-$208,000 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you YOUR MISSION As a Principal Product Designer on our Banking team, you’ll have both autonomy and real impact. You’ll work with a focused, experienced group to define how money flows across our ecosystem—how merchants across Europe get paid, move funds, manage finances, and access capital. This is one of the most strategic product areas at Teya, and you’ll be one of the leading voices shaping its vision, design language, and customer experience - while helping grow a small, ambitious design team and the culture around it. WHAT YOU WILL DO * Define and drive the vision for Teya’s banking products, creating seamless ways for small businesses to manage and move their money. * Own end-to-end product experiences, working with product, engineering, and research to shape ideas from early concept to launch. * Leverage AI to design smarter, more adaptive experiences that help merchants make better financial decisions. * Get to understand Teya’s customers across Europe and design solutions that make a genuine difference in how they run their businesses. * Bring clarity to complex systems through strong structure, thoughtful design, and exceptional craft. * Use research, data, and rapid prototyping to test, learn, and iterate with purpose. * Help grow the design culture at Teya by raising the quality bar and mentoring others to do their best work. YOUR STORY * You have 8+ years of experience in Product Design, with at least 3 years leading work in complex or regulated environments such as fintech or banking. * You’re confident at designing for financial systems - from payments to reconciliation and operations - bringing clarity to complexity. * Your portfolio shows depth of thinking, refined UX and UI craft, and a strong sense of quality and detail. * You move comfortably between strategy and execution, guiding vision while staying close to the craft. * You thrive in fast-paced, collaborative environments, working closely with engineers, researchers, and stakeholders at all levels to ship great work. * You’re curious about how emerging technologies, including AI, can make design more adaptive, predictive, and personal. * You’re driven by real-world impact, care deeply about the people who use your products, and thrive in fast-changing, ambiguous environments. THE PERKS * We trust you, so we offer flexible working hours, as long it suits both you and your team; * Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; * Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; * Cycle-to-Work Scheme; * Health and Life Insurance; * Pension Scheme; * 25 days of Annual Leave (+ Bank Holidays); * Office snacks every day; * Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.