Lead Product Manager

ABOUT US What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. YOUR ROLE & MISSION At Forto, we are made to move forward. We are transforming one of the world’s most complex industries by solving what others still treat as unsolvable. As Team Lead Product Manager for Financials, you will lead the product team responsible for the systems that turn commercial commitments, costs, revenue, and margin into reliable financial execution and business control. You will own the Financials product domain - one of Forto’s most critical areas - ensuring accurate revenue capture, cost control, margin protection, and trusted financial visibility. This is not a traditional finance tooling role. It sits at the intersection of logistics and finance, where complex operational challenges, partner costs, customer agreements, and fragmented processes must be transformed into scalable product solutions. You will also lead and coach two Product Managers working on closely connected domains, shaping the team's direction, raising the quality of product thinking, and helping them grow into stronger product leaders. This role is for someone who thrives in complexity, thinks at both system and detail level, influences across functions, and turns ambiguity into clear product direction. WHAT YOU WILL DO * Lead the PM team responsible for Forto’s financial execution flow: Financials, procured services, committed capacity, cost structures, and margin control. * Own the Financials product strategy across revenue, cost, invoicing, VAT, FX, reporting, financial controls, profit visibility, and customer-facing financial flows. * Turn critical financial, commercial, operational, and data problems into clear product direction. * Help Forto protect margin, reduce leakage, improve cost-to-serve, and build trusted financial visibility. * Build strong narratives that align Finance, Tax, Operations, Engineering, Product, Data, Commercial, and Leadership around difficult decisions. * Coach two PMs, raise product quality, and help them grow in ownership, judgement, communication, and strategic thinking. * Explore where AI-enabled solutions can improve automation, exception handling, decision support, process quality, or operational efficiency. WHAT YOU BRING * 8+ years of Product Management experience in a complex B2B, platform, logistics, supply chain, financial systems, marketplace, or enterprise product environment. * Experience coaching, mentoring, or managing Product Managers, ideally for at least 2 years. * Strong systems thinking: you can connect product, process, data, operations, commercial logic, and financial outcomes. * Strong product judgement in ambiguous environments: you do not wait for a perfect map before moving forward. * Proven ability to influence through clear narrative: you can align senior stakeholders, explain trade-offs, and help groups with competing priorities commit to a direction. * Comfort working in financially sensitive, operationally critical, regulated, or audit-relevant environments. * Practical AI literacy, including experience using, shaping, or evaluating AI-enabled products, automation, or decision-support capabilities. PREFERRED SKILLS AND EXPERIENCE * Experience in logistics, freight forwarding, supply chain, procurement, cost control, or operational platforms. * Experience in financial systems, billing, accounting-adjacent products, pricing, tax, reporting, or financial control. * Experience leading product work in domains with high regulatory, audit, data-quality, or operational reliability requirements. * Experience applying AI or LLM-based capabilities to operational workflows, exception handling, automation, or decision support. Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!  WHY WORK WITH US? Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.

Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”      Role Overview : Lead the product roadmap for Coupang Taiwan's Customer Service Intelligence domain, owning end-to-end product development of post-purchase experiences that wow customers from order to resolution. Drive initiatives across self-service, agent productivity, and AI/LLM-powered support features, partnering with globally distributed engineering, ML, UX, analytics, and operations teams. Use data, experimentation (A/B testing), and customer insight to prioritize trade-offs and deliver measurable business impact as Coupang scales its services.   What You Will Do : * Define and drive the product roadmap for the Customer Service domain, prioritizing initiatives that enhance the core customer experience. * Lead end-to-end product development from conception to launch and iteration. * Develop hypotheses and run experiments (A/B testing, etc.) to identify trends and deliver measurable business impact. *  Partner cross-functionally with engineering, ML, UX, analytics, and operations teams — including globally distributed stakeholders.                * Use data-centric approaches to inform decisions and prioritize trade-offs. * Where applicable, define product vision for AI/LLM-based features that improve self-service, agent productivity, and resolution quality.   Essential Qualifications: * Bachelor's degree in engineering, computer science, or a technical/related discipline (or equivalent experience). * Minimum 6–8 years of product management experience with a proven track record of shipping consumer-facing products. * Demonstrated experience creating and executing product roadmaps from conception to launch. * Strong analytical mindset, comfortable in fast-paced, data-driven environments. * Ability to manage multiple concurrent projects and iterate rapidly in an agile setting. * Strong business acumen and excellent stakeholder communication skills. * Bias for action and willingness to roll up your sleeves to get things done.   Preferred Qualifications : * Experience with consumer-facing products in e-commerce, marketplaces, or large-scale digital services. * Cross-functional leadership on ambiguous problems across globally distributed teams. * Experience with AI/ML, NLP/NLU, LLMs, automation, or data platforms — particularly applied to customer support, contact centers, or self-service. * Hands-on data analysis capability (SQL, Excel). * Familiarity with experimentation frameworks (A/B testing, reinforcement learning).    Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/